Note: The job is a remote job and is open to candidates in USA. Netskope is a provider of cloud and AI-era security and networking solutions. The Solutions Engineering Manager will lead a regional AMER Enterprise Solutions Engineering team as a working manager, overseeing hiring, development, customer engagements, technical escalations, and cross-functional alignment to drive customer success, revenue growth, and market expansion.
Responsibilities
- Recruit, hire, and on-board new Solutions Engineers into your territory
- Provide technical and business leadership for the SE organization promoting leadership by example
- Responsible for training and mentoring new Solutions Engineers on the team and assist with defining periodic SE training curriculum
- Support field SE team in complex evaluations, troubleshooting, and challenging customer environments
- Assist Channel team in ensuring Partner SE's are trained and can support Netskope demos, POCs, and evaluations
- Build maintain relationships with Key customers in the territory to solidify reference accounts and to assist the account teams with defining plans to drive more business
- Manage performance and key talent closely ensuring that we are taking the necessary actions to retain top talent
- Conduct ongoing 1:1's with team members to provide constructive feedback and skills development
- Work cross functionally with support, customer success, product management, engineering, and other organizations to ensure alignment with the field, provide a process and product feedback
- Provide an escalation point for pre-sales and post-sales technical issues that arise in the territory
- Take an active role in your regions customer success and help resolve any customer satisfaction issues, escalating cross functionally when needed
Skills
- 3+ years of previous successful solutions engineering leadership experience is essential
- 5+ years as a successful individual contributor solutions engineering
- Strong communication (written and verbal) and presentation skills ranging from tech level up to senior executives. Comfort in public speaking and presenting to both internal and external executive audiences
- A reputation for unquestionable ethics and integrity
- Big thinker striving to make a big impact and unwilling to accept mediocrity or Status Quo
- Must have resiliency and tenacity to be successful in an extremely fast-paced, ever-changing environment
- Solid track record in building, developing and recruiting high- performance teams based on a large network of talent in the software and systems industry
- Ability to work with diverse groups of people; challenge and lead people toward their peak performance
- Industry knowledge of security product market trends and directional awareness of Netskope's roadmap and technology development efforts
- In-depth knowledge of security technologies and product with prior experience selling security technologies including but not limited to: Proxies, NG Firewalls, SSL/IPSec, VPN's, SSO, DLP and Encryption gateways
- Knowledge of how to deliver comprehensive security solutions to Netskope's customer base, and maintains a general understanding of competitive selling strategies
- Travel: 50-75% within the region
- Prior experience growing teams in early stage startups with limited resources
- Experience working in and selling cloud-based technologies (SaaS, IaaS, and PaaS)
- BS CS/EE or related (or equivalent work experience)
Benefits
- Grow their careers through continuous education and mentorship
- Candidates may also be eligible for participation in a stock award program.
- Candidates may also be eligible for a comprehensive health plan.
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