Note: The job is a remote job and is open to candidates in USA. Axohek supports an enterprise deployment of Genesys CX Cloud and is seeking an Instructional Learning Designer/Trainer to aid in training delivery and curriculum development. The role focuses on creating a reusable training framework and delivering training to ensure user readiness throughout deployment.
Responsibilities
- The resource will serve as a primary or supporting trainer, leading live VILT sessions and, as needed, in-person/hybrid sessions
- Facilitating instructor-led training for varied audiences
- Adapting delivery style and pacing to different learner skill levels and roles
- Managing classroom/virtual session logistics, including roster development, scheduling, and learner engagement
- Fielding real-time questions and troubleshooting system issues during live sessions
- Administering post-training surveys, documenting attendance and feedback, and analyzing results to inform curriculum refinement
- Preparing and delivering training reports and readiness summaries following each session
- Supporting train-the-trainer sessions to help build internal training capacity, as needed
- The resource will support in decomposing existing Genesys CX Cloud training materials into reusable, modular components and support the mapping of content across workforce roles
- The resource will assist in developing a modular, Section 508-compliant curriculum framework
- The resource will participate in project coordination activities and Agile ceremonies as needed, aligning all work to the project schedule and direction of the engagement lead
Skills
- Must be a U.S. Citizen
- Minimum 5 years of experience delivering Genesys Cloud/CX Cloud system training
- Demonstrated experience as a lead trainer/facilitator for enterprise-scale, live virtual (VILT) and in-person training programs
- Strong instructional design and curriculum development skills, including modular/reusable content design
- Skilled in adult learning principles and differentiated instruction for varied technical skill levels
- Confident public speaking and group facilitation skills, with ability to manage audience engagement and Q&A in real time
- Experience developing and administering training assessments, surveys, and feedback loops to measure effectiveness
- Familiarity with LMS platforms and training documentation/reporting tools
- Excellent verbal and written communication skills
- Ability to work independently and manage a full-time (up to 40 hrs/week) schedule
- Comfortable working as a 1099 independent contractor
- Experience with Section 508 compliance a plus
Company Overview