Note: The job is a remote job and is open to candidates in USA. Nexvant Solutions is seeking a Fraud Operations Analyst to join its Fraud & Loss Prevention team protecting North American telecom portfolios from evolving fraud threats. The role focuses on real-time account verification, fraud investigations, account security management, escalation response, and identifying fraud patterns while maintaining strict data security and audit-trail requirements.
Responsibilities
- Perform real-time and near-real-time account verification and fraud investigations
- Review customer interactions for social engineering, compliance violations, and security risks
- Manage account restrictions and security updates across multiple systems
- Investigate high-risk profiles and identify fraud patterns and potential fraud rings
- Respond to urgent fraud escalations and emerging threat activity
- Maintain strict PII, data security, and audit-trail requirements
- Stay current on emerging telecom fraud trends and security tools
Skills
- 2–4 years of experience in fraud operations, risk management, or corporate security
- Knowledge of SIM swaps, port-out fraud, identity theft, subscription fraud, and credit muling
- Ability to work securely from home using VPN, MFA/2FA, and a clean workspace
- Telecom/wireless fraud experience strongly preferred
- Professional proficiency in English + Spanish OR English + French preferred
- Experience with SQL, Tableau/Looker, Actimize, ThreatMetrix, or similar tools is a strong asset
Benefits
- Remote – Anywhere in North America
Company Overview