Note: The job is a remote job and is open to candidates in USA. Auguste Escoffier School of Culinary Arts is seeking a Financial Aid Advisor to support students with funding plans, financial aid requirements, and eligibility questions. The role manages assigned student groups, reviews documentation and records, provides phone and email advising, documents interactions, and escalates complex concerns.
Responsibilities
- Provides timely, accurate, and student-centered assistance by phone and email, using clear language to explain financial aid concepts, requirements, funding plans, and academic requirements
- Maintains contact with all assigned unpackaged students at least every 72 hours and responds to voicemail and email within one business day
- Listens actively, confirms understanding, and adapts explanations to the student's individual circumstances while remaining professional, respectful, and solutions-focused
- Reports promptly and prepared for scheduled meetings and calls and maintains appropriate availability for incoming student communication
- Supports the department's shared service model by reviewing and assisting any student's file when responding to incoming calls or communications
- Reviews student records before and during interactions to provide accurate information and identify outstanding financial aid requirements or next steps
- Documents student interactions, commitments, attempted contacts, actions taken, and required follow-up accurately and promptly in designated systems
- Screens submitted documents for readily identifiable concerns, including incorrect document types, missing pages, incomplete forms, or information that does not appear to correspond with the stated requirement
- Reviews ISIR information with students and recognizes common or readily identifiable discrepancies involving items such as name, date of birth, high school completion status, and tax information
- Resolves routine financial aid questions and escalates complex eligibility, compliance or student account concerns to the appropriate team or leader
Skills
- • High School diploma or equivalent, Associate degree preferred
- • Proficiency with Microsoft Office products and the ability to learn student information, customer relationship management, document-management, and communication systems
- • Outstanding verbal and written communication skills, including the ability to explain technical or regulatory information in understandable, student-friendly language
- • Strong documentation skills and consistent attention to accuracy, completeness, and detail
- • Ability to organize and prioritize an assigned group of students while responding effectively to shared queues and changing needs
- • Ability to build rapport, ask effective questions, de-escalate concerns, and guide students toward action
- • Commitment to confidentiality, professional ethics, inclusion, and a respectful workplace
- • Receptiveness to feedback, willingness to learn, and commitment to continuous improvement
- • Ability to work independently while contributing to shared departmental goals and service standards
- Nature of work requires an ability to operate standard business equipment
- Sitting for long periods of time; up to 8 hours of computer and/or phone work daily
- Candidates must have a dedicated, quiet, and distraction-free home workspace with a reliable high-speed internet connection and video-conferencing capability (including active Zoom video participation)
- • Prior financial aid, higher education, advising, customer service, or other relevant student-facing experience preferred
- Associate degree preferred
Benefits
- This is a 100% remote position.
- Medical, dental, vision, life, voluntary life and disability insurance
- 401k Retirement Program with an employer match
- Enhanced Employee Assistance Program
- PTO Program
- 11 paid holidays
Company Overview