Note: The job is a remote job and is open to candidates in USA. nVent is a leading global provider of electrical connection and protection solutions, seeking a Field Application Engineer to partner with customers, sales, and engineering to deliver data center solutions. The role involves providing technical support, evaluating customer requests, and leading strategic projects to enhance product offerings.
Responsibilities
- Serve as a domain authority for nVent Data Solutions products, including their application, for nVent functions including Sales, Product Management, Operations, etc
- Provide first-line product support by providing help to customers and colleagues using nVent Data Solutions and Electrical Connections - new products and services
- Evaluate customer RFQs and build costing/quotes with technical and commercial content
- Provide technical application assistance to identify modified and engineered products based on customer specifications and application requirements!
- Prepare and submit quotations & proposals of non-standard products using internal CPQ and ERP systems
- Conduct product training for customers and train distributors on quoting tools
- Prepare compliance documents against customer specifications
- Lead strategic projects for product improvements, cost reduction, product consolidation, and new product development
- Review training literature for technical accuracy including installation guides and procedures, operations manuals, and online learning
- Represent nVent in industry codes and standards committees
- Provide market-specific intelligence and feedback on products and services to the commercial teams. Assist commercial teams with voice-of-customer (VOC) visits
- Plan activities together with the Sales Leader
- Identify the project in the closing phase with the sales team and provide vital technical support!
- Advises their manager about all situations, developments, and occurrences that are significant for the manager or are requested by them, as well as about all upcoming decisions that require their approval
Skills
- Bachelor's degree in electrical, mechanical, or applications engineering or equivalent work experience in Data Center cooling, infrastructure, design, and construction
- Ideally 5+ years of experience in a technical application's role supporting Data Center product solutions
- Ability to work 100% remotely from the eastern US and travel on average 30% across mainly the US and Canada
- Excellent interpersonal and communication skills with a customer 1st mentality
- Strong technical background of Air and Liquid Cooling Solutions in the Data Center space is preferred
- Understanding of Data Center Power Architecture from UPS to rack/equipment level a plus
Benefits
- Commitment to strengthen communities where our employees live and work
- We encourage and support the philanthropic activities of our employees worldwide
- Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
- Benefits to support the lives of our employees
- Medical, dental, and vision plans along with flexible spending accounts
- Short-term and long-term disability benefits
- Critical illness
- Accident insurance
- Life insurance
- A 401(k) retirement plan and an employee stock purchase plan — both include a company match
- Other supplemental benefits may include tuition reimbursement
- Other supplemental benefits may include caregiver
- Other supplemental benefits may include personal and parental leave
- Other supplemental benefits may include back-up care services
- Paid time off including volunteer time
- A well-being program
- Legal & identity theft protection
Company Overview
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