Note: The job is a remote job and is open to candidates in USA. Nonprofit Megaphone is a remote company that helps nonprofit organizations expand their reach and impact through the Google Ad Grant. The Executive Account Manager will manage a portfolio of nonprofit clients, lead client communications, and retain and grow monthly recurring revenue through renewals, upgrades, and add-on services. The role also involves proactively resolving concerns, analyzing performance, and collaborating with internal teams to support long-term client partnerships.
Responsibilities
- Manage client revenue: Retain and grow current client MRR by securing renewals, plan upgrades, add-ons, and price updates while maintaining an MRR change goal of ≥ $0
- Lead client communication: Serve as the primary point of contact for approximately 120 accounts, conducting Zoom calls, handling email communication, and providing ongoing support
- Drive renewals: Confidently communicate NPM’s value and ROI, guide clients through renewal conversations, and secure prepaid renewals when appropriate
- Promote add-ons and services: Identify opportunities to sell additional services that align with client goals and clearly articulate their benefits
- Maintain high retention: Achieve and maintain at least 95% MRR retention to qualify for quarterly and annual retention incentives
- Collaborate with Grants Specialists: Provide feedback on account performance, ensure alignment on client strategy, and strengthen overall client satisfaction
- Solve problems proactively: Address client concerns quickly and implement solutions that support retention and long-term success
- Take ownership of results: Monitor performance metrics, analyze trends, and make strategic decisions to protect and grow client revenue
- Work as a team: Communicate collaboratively with General Managers, Client Success team members, and leadership to maintain cohesion and excellence
- Meet deadlines: Complete tasks within established turnaround times to ensure exceptional service delivery
Skills
- • Tech-savvy mindset: Comfortable with computers, Google Docs, Google Sheets, and website structures, with a willingness to learn and adapt to new technologies
- • Self-motivated and adaptable: Ability to work independently in a remote setting while quickly learning and applying new skills
- • Exceptional communication skills: Strong command of the English language, including grammar, composition, and professional written and verbal communication
- • Outstanding time management and organization: Ability to prioritize tasks effectively, manage multiple client needs simultaneously, and maintain accuracy under deadlines
- • Client-focused approach: Dedicated to delivering high-quality service and positive experiences for clients
- • Receptive to feedback: Open to constructive criticism and committed to continuous improvement
- • Analytical thinker: Capable of assessing data and identifying key insights to enhance client success and account performance
- • Collaborative and professional: Maintains a positive attitude, fosters strong client relationships, and contributes to a supportive team environment
- • Detail-oriented and precise: Strong proofreading skills and keen attention to detail to ensure all communications are accurate
- • Values-driven team member: Embodies and upholds NPM's core values: Growth Champion, Results, Always Honorable, No Drama (Llama), and Team Player
- • A quiet, distraction-free environment for Zoom calls and meetings, as you'll be engaged in communications the majority of the time
- • A typing speed of 60+ words per minute
- • Clear phone reception, a computer with a functional webcam, and a headset or headphones for optimal Zoom call quality, along with reliable internet connectivity
- • Sales experience: At least 1 year of experience in a sales or revenue-generating role is preferred
- • Client retention and customer service experience: At least 1 year of experience maintaining client relationships, managing renewals, or supporting long-term customer partnerships is preferred
- • Client relationship management experience: At least 1 year of experience serving as a primary point of contact for clients or managing a portfolio of accounts is preferred
- • Digital marketing experience (preferred): Familiarity with digital marketing concepts is a plus, but a willingness to learn is just as valuable
Benefits
- Robust On The Job Training: With Nonprofit Megaphone’s hands-on training you will learn new career skills, in-demand tech knowledge, and gain the confidence needed to transition and thrive in your career.
- Earn While You Learn: During your first 90 days you’ll be paid while you learn each new skill and technology.
- Remote First Culture: We thrive in our remote environment and want you to as well. We spend time getting to know one another and building relationships both virtually and in person.
- Growth: Nonprofit Megaphone recognizes great assets when we see them. Our employees have the ability to continue their learning and growth through annual and ongoing development.
- Workplace Cohesion: We are a no drama llama environment and strive to build and support an atmosphere that is centered around inclusivity, honesty, drive, and transparency. As part of our commitment to fostering growth and collaboration, we also offer mentor hours once a week, provided by each member of our leadership team.
- Choose Which Nonprofits You Work With: As our Sales Team brings in new nonprofits (you are not required to bring in leads), you get to rank which organizations you would like to work with. Although we can’t make any promises, we are committed to ensuring you work with nonprofits you’re passionate about.
- 11 Federally Paid Holidays and unlimited PTO after 90 days of employment.
- Soft-close week between Christmas Eve and New Year’s Day, allowing you time to relax and recharge before the new year.
- After completing paid training, you’ll receive a minimum of $400/month in credit through ICHRA or $300/month through NPMPerks, which can be used for insurance or medical reimbursements.
- If you opt into ICHRA, we have a benefit guide to establish a Health Savings Account for healthcare savings!
- IronGate’s FICA Reduction Program available after 90 days.
- A $500 starting balance in your Tech & Wellness Stipend account upon successful completion of your 90-day review, followed by a recurring $20/month on your 1-year anniversary.
- 401k match after 1 year of service.
- Commission incentives above your salaried pay and more! Opportunities for commission include maintaining and renewing client relationships, selling additional services, and bringing in new leads.
Company Overview