Note: The job is a remote job and is open to candidates in USA. Zelis modernizes the healthcare financial experience across payers, providers, and healthcare consumers through technology and healthcare expertise. The Operations Lead owns the Agile PMO operating model, delivery governance, PDLC adoption, operational health metrics, and organizational change management across Price Tech. The role also leads the PMO’s transition to an AI-first operating model and drives operational excellence across the organization.
Responsibilities
- Own the Agile PMO operating model: how the team is structured, how work flows, what cadences exist, and how performance is measured
- Define and maintain delivery standards and governance frameworks used across all product lines
- Ensure consistency in how teams track, report, and escalate across Pricing Solutions and Payment Integrity
- Identify gaps between current operating practices and the target state, and build a path to close them
- Serve as the primary author of PMO playbooks, standards documentation, and operational runbooks
- Lead organizational change management for all major operating model shifts: PDLC adoption, AI tooling rollout, team restructuring
- Build and execute change plans that address stakeholder resistance, communication gaps, and capability readiness
- Partner with people leaders and HR to ensure transitions are handled well for the people affected
- Track adoption metrics and adjust change strategy based on what is and is not working
- Model transparent, direct communication with all stakeholders throughout periods of change
- Partner with product management leadership to define and enforce intake quality gates
- Build the operational infrastructure around the PDLC: templates, tooling, training, and adoption tracking
- Identify recurring intake quality issues and drive systemic resolution with product and engineering leadership
- Define and own the PMO's operational health metrics: delivery predictability, intake quality, team velocity trends, and escalation frequency
- Build executive-ready reporting that surfaces operational health without requiring manual assembly
- Identify signals in the data that indicate systemic problems versus one-off issues
- Own the Jira data quality program, ensuring reporting infrastructure is trustworthy
- Present operational health to senior leadership with clear recommendations, not just status updates
- Lead the PMO's transition to an AI-first operating model, identifying where AI replaces manual work across reporting, documentation, and governance
- Evaluate, pilot, and scale AI tooling across the team, working with technology partners to ensure appropriate integration and security
- Own the AI transformation roadmap for the PMO, with measurable outcomes tied to efficiency and operational maturity
- Build the team's AI fluency, helping Delivery Leads and Delivery Enablement Leads develop practical AI habits
- Stay current with agentic AI capabilities and bring specific, actionable recommendations to the team and to senior leadership
Skills
- Typically has Bach. +12 yrs; Masters +8 yrs
- Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents
- Experience with enterprise-level systems and cross-functional teams
- Experience with Agile methodologies and SDLC
- Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future
- Candidates within approximately 50 miles of a U.S. office
Benefits
- Discretionary bonus plans, commissions, or other incentives depending on the role
- 401k plan with employer match
- Flexible paid time off
- Holidays
- Parental leaves
- Life and disability insurance
- Health benefits including medical, dental, vision, and prescription drug coverage
- Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.
Company Overview