Note: The job is a remote job and is open to candidates in USA. EverCommerce is a service commerce platform providing SaaS solutions for businesses in home and field services, health services, and wellness. The Salesforce Implementation Consultant will implement and improve improveit 360 software solutions, determine customer requirements, provide consulting and training, and support long-term customer success.
Responsibilities
- Work autonomously to deliver consulting, onboarding support, training, and other consulting services
- Provide out-bound call support and on-site visits and guidance on industry best practices related to improveit 360 software
- Jointly plan, manage, and execute the configuration and delivery of improveit 360 software with customers that are aligned to requirements & objectives
- Team with Project & Relationship Managers to keep each other apprised of customer issues, requirements, proposed solutions & project status
- Adhere to defined practices to meet or exceed expectations with customers
- Review customer use of improveit 360 offering and make recommendations for improving business process opportunities
- Document complete understanding of customer’s product features, issues, forthcoming enhancements, and services
- Maintain in-depth understanding of improveit 360 products (including gaps), services, internal processes, and industry best practices
- Perform diagnostics and troubleshooting for improveit 360 software. Collaborate with customers and internal resources to address system issues
- Provide supplemental online or onsite training as needed
- Works collaboratively with others to identify, reduce or eliminate unnecessary risks for customers, partners, staff, or the organization
Skills
- * 2+ years customer service or account management experience
- * Proficiency with Salesforce administration including creation of standard and custom objects and fields, email templates, workflows, etc
- * 6+ months in a Salesforce.com administrator (or similar) role
- * Strong oral and written presentation skills
- * Demonstrated time management skills
- * Adaptability to work independently or in a team environment at various times
- * Proven ability to learn technical concepts and translate them to the appropriate audience
- * Self-directed, organized, and detail-oriented with an eye toward high quality, on time work
- * Strong collaboration skills; ability to work with teams of people of varying skill level
- * Willingness to travel (as safety permits)
- * Bachelor's in technology or related field
- * Salesforce admin certification
- * Data analytics & reporting
- * Experience in B2C, SAAS, or SMB market
- * Proven record designing, building, and optimizing features for SaaS products
- * Knowledge of home improvement industry or similar businesses
- This role can be based anywhere in the United States
- Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America
- Implementation experience preferred
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
Company Overview