Note: The job is a remote job and is open to candidates in USA. Catapult Solutions Group is seeking a Community Content Strategy Manager to grow user-generated content, customer engagement, and visibility in AI-powered search. The role combines content strategy, community activation, and platform operations, including experimentation, cross-functional collaboration, and support for digital platform enhancements.
Responsibilities
- Develop programs that increase customer conversations, product reviews, and other user-generated content
- Improve how community content supports generative engine optimization and AI-powered search visibility
- Design and measure experiments that increase customer participation and engagement
- Partner with Product and Engineering to prioritize platform enhancements and resolve issues
- Identify opportunities for new community features, content experiences, and engagement programs
- Support the health and continued development of the community platform
- Track content quality, engagement, experimentation results, and platform performance
- Coordinate initiatives across Marketing, Product, Engineering, Community, Content, and Social teams
Skills
- 3–5 years of experience in content strategy, community strategy, marketing operations, growth marketing, product marketing, or a related role
- Experience developing UGC, customer engagement, or digital content programs
- Experience working with Product or Engineering on a digital platform, website, CMS, or customer-facing technology
- Ability to understand platform capabilities and technical concepts without being an engineer
- Experience designing and measuring experiments
- Strong cross-functional project management and communication skills
- Understanding of digital culture, online communities, and content that resonates with younger audiences
- Bachelor's degree or equivalent professional experience
- Familiarity with SEO, GEO, or content strategy for AI-powered search is preferred
Benefits
- Remote work
Company Overview