Note: The job is a remote job and is open to candidates in USA. ClinDCast is a healthcare technology company providing healthcare IT and electronic health record solutions. The Epic Cadence Analyst will design, configure, test, implement, optimize, and support Epic Cadence and Patient Access applications, including scheduling, registration, eligibility, and insurance verification workflows. The role also involves troubleshooting, stakeholder collaboration, documentation, training, upgrades, and go-live support.
Responsibilities
- Design, configure, build, test, implement, and maintain Epic **Cadence** and related Patient Access functionality
- Support scheduling, registration, patient flow, admission, authorization, eligibility, and insurance verification workflows
- Analyze existing business processes and recommend system and workflow improvements
- Configure and maintain **visit types, scheduling rules, Decision Trees, provider templates**, and other Cadence functionality
- Support **Real-Time Eligibility (RTE)** and insurance verification workflows
- Troubleshoot and resolve application issues, production incidents, and user-reported problems
- Participate in Epic upgrades, enhancements, implementations, testing, and optimization initiatives
- Develop and execute test plans and scripts to validate system changes and ensure workflow integrity
- Collaborate with Patient Access, Revenue Cycle, clinical, IT, and other business stakeholders to gather requirements and implement solutions
- Serve as a subject matter expert for Epic Patient Access and Cadence-related workflows
- Maintain application documentation, workflow specifications, and configuration records
- Provide end-user support, knowledge transfer, and training as required
- Identify opportunities to improve system performance, operational efficiency, and user experience
- Participate in project meetings, design sessions, validation activities, and go-live support
- Mentor junior analysts and contribute to team knowledge-sharing activities when required
Skills
- **Active/current Epic Cadence Certification**
- 4+ years of experience in healthcare IT or healthcare application support
- 4+ years of hands-on experience supporting **Epic Patient Access workflows**
- Strong experience with Epic **Cadence scheduling** and related Patient Access functionality
- Experience with **patient scheduling, registration, patient flow, RTE, and insurance verification**
- Hands-on experience with Epic application **configuration, build, testing, implementation, upgrades, and production support**
- Experience working with **Decision Trees** and scheduling-related configuration
- Strong understanding of healthcare operational and Patient Access workflows
- Excellent analytical, troubleshooting, problem-solving, and communication skills
- Ability to work independently as well as collaboratively with technical and operational teams
- Active/current **Epic Prelude Certification**
- Epic **Referrals Certification**
- Epic **RTE Certification** or relevant RTE experience
- Completed **Epic Continued Epic Education (CEE)**
- Experience with Epic Authorizations, Welcome, Grand Central, or related Patient Access applications
- 2+ years of experience mentoring or leading analysts
- Experience supporting enterprise-level Epic implementations, upgrades, and optimization initiatives
- Strong understanding of healthcare policies, procedures, and revenue cycle processes
- Bachelor's degree in computer science, Information Technology, Healthcare Informatics, Healthcare Administration, or a related field is preferred
- Equivalent healthcare IT or Epic application experience may be considered in place of a degree
Benefits
- Fully remote position
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