Note: The job is a remote job and is open to candidates in USA. Ascend Learning is a healthcare and learning technology company providing outcomes-based, data-driven solutions across the learning lifecycle. The Account Manager will develop sales strategies, close business, manage client relationships, support account expansion, identify upsell and cross-sell opportunities, and achieve sales quotas across North Carolina and South Carolina.
Responsibilities
- Present, sell and close business while addressing client objectives and pain points and proactively collaborate with internal teams to address client requirements, resolve issues while exceeding client expectations
- Build strategic road maps to drive positive outcomes and solutions to meet client needs
- Map client stakeholders, pinpointing champions, users, technical staff, and decision-makers
- Actively manage and nurture the sales pipeline with timely follow-ups and progress tracking
- Maintain and grow existing client relationships, manage account retention including account reviews and utilization reporting, and identify upsell and cross-sell opportunities
- Negotiate and finalize deals, provide customer guidance, and develop growth strategies based on market insights
- Provide exceptional customer collaboration and guidance, collect implementation details
- Develop and report on sales activity, forecasts, and market dynamics to management
- Conduct strategic reviews to align solutions with clients and stay informed on industry trends to spot new business opportunities
- Leverage market knowledge and client insights, including territory management, pipeline opportunities, and cross-sell opportunity referral activity where applicable
Skills
- • Bachelor's degree is required
- • 3+ years of sales account management experience within outside sales required
- • Strong negotiation skills for favorable client deals, this includes the ability to understand the needs and interests of both parties and find mutually beneficial solutions
- • Adept written communication for sales documentation
- • Ability to build trust and maintain regular contact for upsell/cross-sell opportunities
- • Strong analytical abilities are essential for sales data interpretation, trend identification, and strategic decision making
- • Average of 3 field travel days per week
Benefits
- Health, dental, and vision insurance
- Company paid life Insurance
- 401(k) with company match
- Paid time off and parental leave
- Employee assistance program
- Other wellness programs such as Headspace and Airvet
- Charitable matching program
- Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or sales plan.
- This position will work remote, living in North Carolina or South Carolina
Company Overview