Note: The job is a remote job and is open to candidates in USA. PointFive is the AI Efficiency OS, focused on managing AI spend effectively. The Enterprise Customer Account Manager will own the post-sale lifecycle for enterprise accounts, including onboarding, renewals, and expansion while ensuring high Net Revenue Retention.
Responsibilities
- Primary point of contact for assigned enterprise accounts
- Build multi-level relationships across DevOps, FinOps, Engineering, Finance, and Exec stakeholders
- Maintain clear account plans with renewal and expansion strategy
- Own all renewals, negotiations, and forecasting
- Identify and close expansion (new BUs, increased usage, new modules)
- Navigate pricing, legal, and procurement workflows
- Partner with SE to ensure strong onboarding and time-to-value
- Proactively manage risk and protect revenue
- Translate technical value into ROI and business outcomes
Skills
- 5+ years in enterprise account management, CS, or strategic sales
- Owned renewals and expansion with revenue or NRR quota
- Strong understanding of DevOps and/or FinOps
- Familiar with AWS/GCP/Azure environments
- Able to engage credibly with engineering and finance leaders
- Strong executive communication
- Enterprise negotiation skills
- Structured account planning and forecasting
- High ownership and accountability
- Managed complex enterprise accounts ($250k+ ARR preferred)
- Experience with complex procurement cycles
Benefits
- Competitive OTE range $190,000 - $240,000 with uncapped commission plus equity.
- Health, dental, vision (yes, all three!)
- Equity in something early-stage and exciting
- Generous PTO
- 401K
- Meal & commuter benefits
- A team that will actually challenge you and much more.
Company Overview