Note: The job is a remote job and is open to candidates in USA. Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. The Strategic Account Manager role is crucial for building relationships with key decision makers in large organizations and executing strategic account plans to drive upsell and cross-sell opportunities. This position requires collaboration with internal teams to develop expansion plans and mitigate churn, ensuring customer success and organizational growth.
Responsibilities
- Build trust and strong business relationships with key decision makers in Absorb’s most opportune accounts
- Generate strategic account plans to execute strategies which will lead to upsell/cross sell opportunities
- Work with internal resources (Leadership, Solutions Engineers, Account Development reps) to develop and execute expansion plans from Discovery to Closed Won
- Monitor your pipeline to ensure appropriate actions are taken at appropriate times to continue to facilitate the sale to closed won
- Work collaboratively with the support and technology teams to become an expert in Absorb LMS and the overall learning management landscape
- Demonstrate Absorb LMS functionality and provide pricing options that align to customer objectives and assist Absorb’s continued growth
- Work with existing Customer Success resources to identify risk and mitigate churn wherever possible
- Use customer and prospect contact activities tools and systems, and update relevant information held in these systems
- Monitor and report on market and competitor activities and provide relevant reports and information
Skills
- Strong background in technology sales and client management with a minimum 7+ years of experience
- Ability to become a trusted advisor to senior leaders within client organizations
- Very strong business communication skills (written and verbal)
- Experience working with a global client base
- Ability to travel for business when required
- Strong internal team player
- Post-secondary degree – business undergraduate degree or MBA
Benefits
- Fully remote-first work with flexible work arrangements 🏡
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘
- New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦
- Endless opportunity for career growth and internal mobility 🌱
- Employee driven DE&I programs 🫶
Company Overview