Note: The job is a remote job and is open to candidates in USA. Keeper Security is a cybersecurity software company that protects organizations and individuals from cyber attacks. The Enterprise Account Manager will grow revenue across an established portfolio of strategic accounts by managing renewals, cross-sells, upsells, customer relationships, and executive engagements. The role also involves advising customers on cybersecurity best practices, driving adoption and advocacy, and presenting technical solutions to executive stakeholders.
Responsibilities
- Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows
- Carry a revenue quota to meet or exceed sales targets within assigned strategic accounts
- Build strong relationships and interact with executives and C-Level customer contacts
- Work with strategic clients to manage and negotiate contract renewals, cross-sells and upsells
- Expand Global Accounts across other business units and geographies
- Use strategic selling motions to create meaningful relationships across existing and new teams with an account
- Work with clients to establish business and technical goals & potential via regular technical discussions and Quarterly Business Reviews
- Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
- Advise customers on best practices for securing and protecting their business against password related breaches
- Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
- Demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers
- Understand and navigate account procurement practices to negotiate licensing contracts
- Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc
- Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a Strategic Account Executive & Keeper expert
- Drive customer advocacy in the form of references, referrals, and case studies
- Perform data-driven reviews and analysis on customer portfolios to prioritize opportunity and risk; reliably renew and expand customer contracts, meeting and exceeding personal and team quotas
- Champion and participate in the evolution of Keeper Security’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives
- Contribute towards the development of a strong team environment by upholding high work standards
- Go the extra mile to ensure our customers are supported and successful
- Create and present technical solutions to the C-Suite and executive boards
- Travel to and from customer meetings (locally and nationally) and rent and/or operate a car on behalf of the company
Skills
- 5+ years of experience in full cycle or strategic growth SaaS sales; experience with growing enterprise accounts required
- Strong technical knowledge as it pertains to identity management software (SSO, Directory etc), implementation, onboarding & support
- Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
- Experience working with and selling to enterprise organizations, C-Level Executives, IT and Cyber Security Executives
- Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Aptitude for learning software; strong with business applications
- Ability to manage multiple priorities while maintaining strict attention to details
- Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
- Working knowledge of Salesforce.com and Salesloft
- Experience working in the Cybersecurity or IAM industry is required
- Undergraduate degree preferred (BA/BS)
Benefits
- Medical, Dental & Vision (Inclusive of domestic partnerships)
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- Voluntary Short/Long Term Disability Insurance
- 401 k (Roth/Traditional)
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Company Overview