Note: The job is a remote job and is open to candidates in USA. Ciena is a technology company building high-speed connectivity infrastructure for the AI era. The Services Project Manager will lead customer-facing service delivery projects across the full project lifecycle, coordinating cross-functional teams, managing risks and resources, and aligning customer, operational, and financial outcomes.
Responsibilities
- Lead customer-facing service delivery projects across the full project lifecycle
- Coordinate project scope, schedules, milestones, resources, and execution activities
- Implement communication plans and provide project status updates, risk visibility, and resolution tracking
- Conduct risk assessments and execute mitigation plans throughout project delivery
- Chair customer and internal project meetings to communicate progress, issues, and delivery outcomes
- Monitor project execution against scope, resource utilization, budget expectations, and delivery commitments
- Interface with customers, engineering teams, sales, bid management, service delivery groups, partners, and finance teams to achieve project and business objectives
Skills
- • Education: Bachelor's degree in Engineering or related field
- • Experience: 3–5 years of experience in Service Delivery, Project Management, Service Coordination, or a relevant industry
- • Utilization of project management tools
- • Application of network lifecycle activities including design, deployment, migration, and validation
- • Background in optical transport and networking environments including DWDM and L0/L1 technologies
- • Experience interacting with customers, cross-functional delivery teams, and engineering resources
- • Demonstrated influencing and collaboration across multiple teams
- • Certifications: PRINCE2 certification preferred
- • Certifications: PMP certification preferred
- • Application of effort estimation, cost drivers, and delivery risk evaluation
- • Background contributing to commercially sound decisions during presales and delivery activities
- • Experience working in matrix environments with multiple stakeholders
- • Outstanding planning, scheduling, and coordination skills
- • Outstanding verbal and written communication skills
Benefits
- Development opportunities
- Flexibility
- A discretionary incentive bonus for non-sales employees
- Sales commission for sales employees
- Medical, dental, and vision plans
- Participation in 401(K) (USA) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Company-paid holidays
- Paid sick leave
- Vacation time
- Paid Family Leave and other leaves of absence
Company Overview
Company H1B Sponsorship