Note: The job is a remote job and is open to candidates in USA. Ab Ovo, Inc. is a direct supplier to several Fortune 500 companies. The Endpoint Administrator/System Admin will manage endpoint devices, including IGEL thin clients, provide subject matter expertise for incident and problem management, and lead hardware and software deployments. The role also involves vendor coordination, documentation, automation, and collaboration with development and engineering teams.
Responsibilities
- Administration of IGEL/UMS console. Manage, update thin clients with IGEL Operating system for CWOW support and rollout
- The Endpoint Administrator provides direction and strategic guidance for the overall management and health of Client's endpoint devices
- There are multiple levels of responsibilities needed for our Endpoint administrator including: vendor coordination, close coordination with development and engineering teams, and overall knowledge of endpoint devices to include thin clients
- Endpoint administrator must have a detailed understanding of Incident and Problem Management process as SME with our Service Excellence teams; to include knowledge-base articles and participation in multiple incident or problem resolution team/meetings
- The Endpoint administrator will be responsible for large or small scale rollout or other deployments for both hardware and software based initiatives
- The Endpoint administrator is expected to provide leadership and subject matter expertise during those deployments
- Lastly Endpoint administrator is expected to keep abreast industry’s best practices and technology trends to lead Client as our Village moves forward with endpoint solutions
- Ability to automate common procedures and continuously look for and execute on opportunities to improve services and teammate experiences
- Create and maintain documentation to include Standard Operating Procedures (SOPs), Configuration Documentation, Policy Documentation, Knowledge Based Articles and Training Documentation
Skills
- System Admin experience, particularly in supporting, updating and managing endpoint devices
- Dell Wyse Management Suite
- IGel experience
- Ability to automate common procedures and continuously look for and execute on opportunities to improve services and teammate experiences
- Linux Administration, Ubuntu preferred
Benefits
- Long-term contract
- Extension/Conversion is highly possible
- Remote work from Brentwood, TN
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