Note: The job is a remote job and is open to candidates in USA. AXON Networks delivers AI-driven analytics and orchestration platforms and high-speed networking technologies for internet service providers. The Operations Program Manager will coordinate global operational activities, maintain the authoritative operations calendar, manage readiness and dependencies, and align customers and cross-functional technical teams for predictable execution.
Responsibilities
- Maintain the single authoritative calendar for all scheduled operational work across customers, regions, and time zones — capturing activity type, scope, risk tier, dependencies, owners, and readiness status
- Identify and resolve scheduling collisions (shared resources, freeze periods, overlapping changes) before commitments are finalized
- Publish forward-looking views (24hr / 7-day / 30-day / quarterly) filterable by customer, region, service, and team
- Set intake process and minimum lead times for deployments, migrations, firmware rollouts, and other planned work
- Turn requests into integrated activity plans (milestones, entry/exit criteria, sequencing, rollback, communications, closure)
- Run readiness reviews to confirm approvals, runbooks, test evidence, and monitoring are in place
- Track decisions, risks, and dependencies; escalate gaps early with clear options and owners
- Act as the operational planning counterpart to customer PMs for work affecting their services or devices
- Maintain up-to-date records of customer maintenance windows, contacts, and escalation paths
- Align internal program timelines with the operations calendar, ensuring sufficient lead time
- Facilitate go/no-go checkpoints while leaving technical decisions to accountable owners
- Identify required skills/coverage from Support, NOC, SRE, DevOps, Engineering, QA, and other teams for each activity
- Secure resource commitments (primary + backup) and track coverage through execution and post-activity monitoring
- Flag double-booking, fatigue, and single-person dependencies; coordinate handoffs across time zones and shifts
- Facilitate kickoffs, checkpoints, and completion reviews for high-impact work
- Define communication plans (audience, channel, cadence, owner) for customers, leadership, and technical teams
- Monitor milestones and risks in real time, triggering escalation when windows are at risk
- Confirm validation, documentation, and handoff before closing out an activity
- Report on upcoming work, conflicts, resource gaps, and outcomes
- Track metrics: on-time readiness, schedule adherence, rollback rate, change-caused incidents, communication timeliness
- Lead post-activity reviews and turn lessons into process/tooling improvements
- Partner with OSS Engineers to improve calendar and workflow tools while retaining process ownership
Skills
- 7+ years of program or project management experience, including at least 3 years coordinating technical operations, cloud, network, telecom, SaaS or production-service activities
- Demonstrated ownership of complex cross-functional schedules involving external customers and multiple internal technical teams
- Experience maintaining integrated plans, global calendars, resource forecasts, dependencies, risk registers, decisions, action logs and executive status reporting
- Strong understanding of production change, maintenance, deployment or release coordination, including readiness, implementation, validation, rollback and closure
- Ability to understand technical dependencies and ask effective questions across cloud services, infrastructure, software, networks and device operations without needing to be the technical implementer
- Exceptional written and verbal communication with the judgment to tailor updates for customers, executives, program managers and technical responders
- Proven ability to influence without authority, resolve competing priorities, hold owners accountable and escalate constructively with evidence and options
- Strong organization and attention to detail across concurrent activities, regions and time zones, including calm execution during changing conditions
- Experience with project/program tools, change-management systems, shared calendars, dashboards and collaboration platforms
- Experience with Jira, Jira Service Management, Confluence, Smartsheet, Microsoft Project, Monday.com, Asana or comparable planning and workflow platforms
- Bachelor's degree in business, engineering, information technology or a related field, or equivalent practical experience
- Coordinate globally distributed stakeholders and work across time zones; normal hours will vary when customer or production windows require coverage
- Travel occasionally for customer planning, major operational events or team workshops when required
- This position is fully remote within North America
- Please note that we are unable to offer visa sponsorship for this role
- Experience in a service-provider, broadband, telecom, managed-network, cloud-platform or multi-tenant SaaS environment
- Experience coordinating production deployments, maintenance, migrations, customer cutovers, firmware rollouts or other controlled technical activities
- Working familiarity with cloud services, Kubernetes, CI/CD, observability, APIs, databases and messaging platforms
- Understanding of managed CPE environments involving broadband gateways, routers, ONTs, Wi-Fi/mesh systems, device onboarding, telemetry and firmware lifecycle
- Experience coordinating with 24×7 NOC, Support, SRE, DevOps and Engineering teams and planning safe handoffs across shifts and regions
- Experience creating portfolio-level calendar and resource dashboards using BI or reporting tools
- Familiarity with ITIL change enablement, release management, service transition, incident management and problem management
- PMP, PgMP, PMI-ACP, ITIL or comparable program, project or service-management certification
- Experience working directly with customer project managers and presenting readiness or risk to customer leadership
- Provide Occasional evening or weekend meetings for critical activities tracking, plus occasional travel
Benefits
- This position is fully remote within North America.
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