Note: The job is a remote job and is open to candidates in USA. Iterable is an AI customer engagement platform that helps enterprise organizations activate customer data, design cross-channel experiences, and optimize engagement. The Email Deliverability Consultant provides consulting, support, monitoring, and strategic guidance to help customers maximize inbox placement, resolve delivery issues, improve satisfaction, and drive retention and growth.
Responsibilities
- Provide email deliverability consulting services for new and existing customers of Iterable
- Educate customers on email marketing “best practices” while providing deliverability support
- Monitor customers’ performance using internal metrics and 3rd-party delivery tools
- Ensure customers have a smooth experience with our product and increasing their ROI
- Partner with Support to analyze tickets, discover trends and resolve any potential issues
- Ensure high level email campaign deliverability for a growing client base of enterprise companies
- Monitor client satisfaction to develop and implement strategies leading to retention and growth
- Gather delivery data into account assessments including Email Deliverability Reports
- Warn customers for potential problems and provide strategies to manage reputation
- Discover and resolve email delivery/Deliverability problems with specific ISPs and mailbox providers
- Build strong relationships through MAAWG that will magnify our position as the industry leader
- Maintain a trusted advisor relationship with each assigned client
- Contribute to Iterable Blogs and Webinars related to Email Deliverability topics
Skills
- Bachelor's degree or equivalent experience
- 2 - 4 years experience in email deliverability consulting and/or email deliverability support
- 2+ years experience in a B2B customer-facing role for a high-tech, SaaS organization
- Experience using 3rd-party delivery tools (Validity Everest, eDataSource, Google Postmaster Tools, Microsoft SNDS, etc.)
- High technical aptitude
- Motivated
- Goal-oriented
- Thrives in a fast-paced startup environment
- Proficient with ISP/domain-specific delivery policies, block mitigation, and feedback loops with ISPs
- Expert with “best practices” for sending bulk email, list management and blocklist/spam reduction
- Strong familiarity with end-to-end email delivery (IP addresses, DNS, SMTP, authentication, etc.)
- Knowledge of CAN-SPAM/GDPR/anti-spam laws
- Excellent communication skills
- A strong desire to work with customers
- An embodiment of Iterable's core values: growth-mindset, humility, balance and trust
- Previous experience working within Mail Transfer Agent (MTA) platforms like Sparkpost, Mailgun, Sendgrid, etc
- Previous experience with email marketing, email compliance, push notifications, and/or SMS software
Benefits
- Paid parental leave
- Meaningful equity
- 401(k) plan
- Medical, dental, vision, & life insurance
- Community Impact Days
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
- Variable pay (where applicable)
- Generous stipends for health & fitness and learning & development
Company Overview
Company H1B Sponsorship