Note: The job is a remote job and is open to candidates in USA. FMX Solutions helps organizations implement, customize, and optimize Atlassian tools to address business challenges. The ITSM-ESM Consultant assesses client needs, configures and integrates Atlassian products, supports cloud migrations, optimizes processes, provides technical support and training, and designs scalable solutions.
Responsibilities
- Client Consultation : Partner with clients to assess business needs and identify opportunities for improvement
- Implementation & Customization : Configure and tailor Atlassian products (Jira, Confluence, JSM, Bitbucket, etc.) to align with client requirements
- Process Optimization : Guide clients in optimizing workflows and transforming processes to maximize efficiency
- Technical Support : Provide troubleshooting, maintenance, and ongoing support for Atlassian Cloud environments
- Migration Support : Lead and support cloud migration initiatives, particularly from on-premise and Data Center to Atlassian Cloud
- Training & Coaching : Deliver training sessions and coach client teams to ensure effective use of Atlassian tools
- Solution Architecture : Design, document, and oversee the implementation of scalable, high-level solutions
Skills
- 3+ years of hands-on experience with Atlassian products (Jira, Confluence, JSM Bitbucket)
- 3+ years of experience managing Atlassian cloud migrations
- Proven experience in project management and solution implementation
- Familiarity with ITSM frameworks (e.g., ITIL) and/or DevOps practices
- Strong understanding of Agile methodologies
- Exceptional analytical, problem-solving, and communication skills
- Experience with related enterprise tools and integrations
- Commitment to continuous learning and staying current with platform developments
- Atlassian Certified Professional: ACP 120 Preferred
- Atlassian Certified Professional: ACP 420 Preferred
Benefits
- Remote work arrangement
Company Overview