Note: The job is a remote job and is open to candidates in USA. Full Circle Health Network is an integrated network of nonprofit, nationally accredited providers delivering coordinated, community-based services across California. The EHR Systems Administrator will administer, configure, optimize, and support the organization's Electronic Health Record platform, ensuring alignment with healthcare, regulatory, billing, security, and operational requirements. The role will lead configuration initiatives, reporting, troubleshooting, governance, audits, documentation, user support, and cross-functional system improvements.
Responsibilities
- Administer, configure, and optimize the EHR platform to support clinical, operational, financial, quality, compliance, and regulatory requirements
- Configure and maintain workflows, security, billing, provider and program configuration, forms, documentation, reporting, and automation
- Ensure configuration supports applicable DHCS, CalAIM, Managed Care Plan, HIPAA, contractual, and organizational requirements
- Lead system configuration for new health plan implementations, regulatory initiatives, organizational projects, and operational changes
- Manage user provisioning, security roles, system access, and permissions
- Maintain provider, organizational, health plan, and program configuration while ensuring data integrity
- Design and support EHR reports, dashboards, and data extracts for operational, financial, clinical, quality, and compliance needs
- Analyze business requirements and translate operational needs into effective EHR solutions
- Evaluate workflows and determine appropriate EHR configuration solutions
- Analyze regulatory, payer, and program changes and identify required system modifications, controls, testing, and implementation needs
- Establish and maintain EHR governance standards, configuration documentation, change-control procedures, and system administration best practices
- Coordinate testing, change management, validation, upgrades, releases, and configuration changes
- Troubleshoot application issues and serve as an escalation point for complex system problems
- Identify root causes of complex system issues and implement or recommend technical and operational solutions
- Develop and maintain policies, procedures, training materials, configuration records, and release documentation
- Provide technical guidance and education to users and cross-functional stakeholders
- Review help desk trends and recurring issues to identify opportunities for system improvements, training, or workflow changes
- Conduct system quality audits and configuration reviews to support accuracy, compliance, data integrity, and operational effectiveness
- Partner with clinical, operational, finance, quality, compliance, and IT teams to improve system functionality and user experience
- Coordinate with external EHR vendors and technology partners
- Perform other duties as assigned
Skills
- • Minimum of five (5) years of experience administering or configuring Electronic Health Record systems
- • Experience supporting Federally Qualified Health Centers (FQHCs)
- • Experience with report writing, SQL, data analysis, or business intelligence tools
- • Experience configuring healthcare software platforms
- • Experience supporting end users in a healthcare environment
- • Experience creating technical documentation and training materials
- • Experience using help desk software such as Zendesk, Freshdesk, Jira Service Management, or similar platforms
- • Ability to exercise discretion and independent judgment when evaluating system requirements, risks, alternatives, and operational solutions
- • Strong EHR administration and configuration knowledge
- • Knowledge of healthcare operations and managed care workflows
- • Understanding of HIPAA privacy and security requirements
- • Strong troubleshooting, analytical, and workflow-evaluation skills
- • Strong technical writing and communication skills
- • Ability to translate technical concepts into user-friendly guidance
- • Strong organizational and project management skills
- • Ability to manage multiple competing priorities
- • High attention to detail
- • Ability to work independently while collaborating across departments
- Candidate must reside in the State of California
- • Occasional regional or statewide travel may be required for organizational meetings, provider support, system implementation activities, trainings, conferences, audits, vendor engagements, and other business-related activities
- This position requires prolonged periods of sitting and computer use, reviewing electronic documents and data, and communicating by telephone and video conference
- Qualified individuals must be able to perform the essential functions of the position with or without reasonable accommodation
- • Bachelor's degree in Information Systems, Health Information Management, Healthcare Administration, Computer Science, or a related field preferred
- • Experience with managed care, Medicaid, or Medi-Cal programs
- • Experience supporting CalAIM, DHCS, or Managed Care Plan requirements
- • Experience with healthcare billing, reimbursement, provider configuration, or related EHR functionality
- • Experience supporting EHR implementation, optimization, upgrades, or change-management initiatives
- • Experience with EHR governance, access administration, system auditing, or configuration-control processes
Benefits
- Remote work arrangement
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