Note: The job is a remote job and is open to candidates in USA. MCI USA is a global engagement marketing agency supporting brands, associations, and nonprofit organizations through events, communications, consulting, and community solutions. The Senior Education Coordinator supports APHON members and nurses through educational and enrichment programs, while coordinating committees, events, advocacy activities, scholarships, awards, grants, member services, and related systems and reporting.
Responsibilities
- Work alongside the Executive Director, the Sr Manager of Education and Programs and other staff to provide high-quality member services and engagement
- Support assigned committees to ensure the committee chair is organized and has information they need to effectively lead. This will include scheduling/hosting meetings, supporting minutes, managing archives, putting together collateral, roster maintenance, delivery of Board/committee action items and more
- Support facilitators, speakers, panelists and/or poster presenters for APHON events
- Provide onsite support for APHON’s annual conference
- Support work on specialty programs like scholarships, awards, and grants
- Support advocacy activities such as committee approval of coalition signon letters, coordination of online letter writing campaigns, and other basic needs
- Serve as the secondary contact for general inquiries from members/volunteers via phone calls and email communication around education and programs
- Execute website updates and create online forms for assigned programs and as requested by management
- Navigate the ecommerce, learning management system and membership database with the ability to pull data and support monthly reports
- All other duties as assigned
Skills
- Excellent communication skills (written & oral)
- Demonstrated ability to provide excellent customer/member service even in challenging situations
- Demonstrated ability to succeed in fast-paced work environment
- Technical proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint), general computing skills, and the Internet
- Experience with association management systems (AMS). Learning management systems, registration platforms or other comparable platforms is desired
- Applicant must be extremely organized, diligent, able to multi-task, and operate with only the highest degree of integrity
- Creativity, curiosity, high energy level, and enthusiasm for meeting and working with a wide range of individuals
- Ability to establish and nurture relationships
- Highly organized with the ability to prioritize and manage multiple requests/ projects
- Proven skills working customer support over phone, email and other environments
- Ability to develop basic project management plans and deliver to deadlines
- Good decision-making skills, tactful, good listener, willingness to search out answers, ability to recognize when others need to be involved in activities or decisions
- Technical proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint), general computing skills, and the Internet
- Database and data processing experience desired
- Fundamental AI knowledge for prompt creation and research
- Ability to travel 2-3 times per year domestically
- Bachelor's Degree preferred
- Experience in non-profit and volunteer environments desired either professionally or as a volunteer
- Experience using a Learning Management System (LMS) and a Virtual Conference platform is preferred but not required
Benefits
- PTO
- 13 paid company holidays, including closure Christmas Eve through New Year’s Day
- 401K
- Medical, dental, vision and supplementary insurances
- Employer-paid group life insurance, short-term and long-term disability
- Employer-paid family building benefit (fertility, adoption and surrogacy)
- Employer-paid mental health benefit
- Pet discount program
- Significant growth opportunities
Company Overview