Note: The job is a remote job and is open to candidates in USA. Alexion Pharmaceuticals, Inc. is a pharmaceutical company focused on developing and delivering therapies for serious diseases. The Associate Director, Territory Operations Manager will lead regional cell therapy trial operations, including site strategy, activation, clinical workflow oversight, quality and compliance, training, logistics, and cross-functional coordination across the Northern Atlantic territory.
Responsibilities
- Partner with regional leadership to shape site selection and expansion plans that accelerate patient access and trial readiness while ensuring sustainable operations
- Lead risk-based activation, certification, and training programs to bring new treatment centers online efficiently and compliantly
- Guide end-to-end cell therapy workflows—including apheresis, product handling, infusion, and documentation—to deliver consistent, high-quality patient care
- Operate within relevant regulatory and accreditation frameworks (e.g., FACT), driving audit readiness, deviation management, CAPA execution, and continuous improvement
- Align with Program Management, Manufacturing, Supply Chain, Quality, Medical, Market Access, Compliance, and Commercial to ensure integrated delivery across clinical and commercial phases
- Build positive relationships with investigators, physicians, nurses, apheresis teams, cell therapy labs, and site leadership to establish patient-centered service lines
- Act as the primary operations readiness liaison, aligning site needs with supply chain timelines, COI/COC processes, and regional account changes
- Design and deliver training for site staff and junior team members to elevate capability and consistency across the region
- Respond constructively to SOP deviations, implement corrective actions, and share guidelines to strengthen system-wide performance
- Lead research and internal reporting on standards, performance, and guidelines to inform governance and strategy across multiple countries and local contexts
- Travel up to 50% to engage with sites, support activations, and maintain ongoing operational oversight
Skills
- Bachelor's degree or equivalent experience with detailed knowledge/hands-on experience in Cell Therapy (preferred degree in nursing, Life Sciences, healthcare administration or Business)
- 8 years of clinical experience within a hospital setting and/or industry, with 6 years of CAR-T experience preferred
- Expertise in service lines (infrastructure, resourcing, costs, quality metrics)
- Proven delivery to timelines, cost, and quality; collaboration with internal/external providers
- Excellent knowledge of cell therapy standards/regulations
- Experience selecting/overseeing external providers and developing contracts
- Travel up to 50% to engage with sites, support activations, and maintain ongoing operational oversight
- Bachelor's degree or equivalent experience with detailed knowledge/hands-on experience in Cell Therapy (preferred degree in nursing, Life Sciences, healthcare administration or Business)
- 8 years of clinical experience within a hospital setting and/or industry, with 6 years of CAR-T experience preferred
- Advanced scientific degree or equivalent experience; broad understanding across patient operations, manufacturing interfaces, quality, regulatory, market access; project management experience
- Program/Quality qualifications (e.g., PMP, CPHQ)
- Experience across academic/Sponsor settings and countries
- Early-phase delivery across product lifecycle and multiple therapeutic areas
- Salesforce or similar CRM experience
Benefits
- Eligibility for short-term incentive bonuses
- Equity-based awards for salaried roles
- Qualified retirement programs
- Paid time off (i.e., vacation, holiday, and leaves)
- Health, dental, and vision coverage in accordance with the terms of the applicable plans
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