Note: The job is a remote job and is open to candidates in USA. Hudson Global Scholars hires an Education Program Manager to own relationships with partner schools and resellers in the United States. The role supports program launches and ongoing partner service, coordinates technology onboarding, monitors account performance, and routes feedback and issues to internal teams.
Responsibilities
- Serve as the primary point of contact for Site Coordinators at assigned partner schools and resellers throughout the partnership
- Plan, launch, and support programs for your accounts, following standard operating procedures and the seasonal calendar
- Explain and support company policies, set expectations, and resolve issues in a way that protects both the partner relationship and our brand
- Capture partner feedback, identify risks early, and route issues and opportunities to leadership and internal teams, including Registrar, IT and Engineering, Project Management, Teaching and Learning, and Customer Support
- Support both direct school partners and reseller partners, understanding the distinct needs of each
- Coordinate the onboarding of our technology at partner sites
- Use the CRM and our Student Registration Management system to track interactions, maintain accurate records, and manage account activity
- Monitor account performance, analyze data, report on trends, and take corrective action when needed
- Contribute to partner annual plans and long term goals with leadership and Business Development
- Support the growth of your accounts by identifying ways we can better meet partner needs
- Manage the demands of program launches and peak enrollment periods
Skills
- Bachelor's degree in a related field
- Experience in program management, account management, or partner relations, preferably in education
- Familiarity with online programs, program launches, and technology at school sites
- Experience with CRM systems
- Advanced proficiency in Microsoft Office and experience with project management tools
- Excellent communication and relationship building skills
- Strong organization, time management, and attention to detail
- Ability to manage multiple accounts and priorities, especially during peak seasons
- Comfort following standard procedures consistently while adapting to new tools and processes
- HubSpot preferred
- Fluency in a second language
Benefits
- Remote, United States
Company Overview