Note: The job is a remote job and is open to candidates in USA. Omnicell is a healthcare technology company focused on transforming pharmacy and nursing care through intelligent automation and cloud-native software. The Director of Site Reliability Operations will lead the global Site Reliability Operations organization to ensure reliable, secure, and uninterrupted cloud service delivery by building a modern, AI-enabled operations team. This role involves operational governance, incident management, and continuous improvement to maintain high service availability and operational efficiency.
Responsibilities
- Build and scale Omnicell’s global Site Reliability Operations organization
- Recruit, mentor, and develop Operations Managers and Site Reliability Operations Engineers
- Build a high-performing global operations organization
- Establish operational standards, career development frameworks, and leadership expectations
- Foster a culture of ownership, accountability, continuous improvement, and operational excellence
- Develop a follow-the-sun operational model supporting global cloud services
- Lead Omnicell’s enterprise production operations organization responsible for continuous monitoring and operational management of cloud services
- Ensure operational teams maintain continuous awareness of platform health while proactively identifying and mitigating production risks
- Own Omnicell’s enterprise Major Incident Management (MIM) program
- Lead high-severity incidents with urgency, structure, and transparency while minimizing business and customer impact
- Establish enterprise operational governance for production events
- Own processes supporting event correlation, alert quality, noise reduction, event prioritization, operational dashboards, monitoring effectiveness, operational KPIs, and operational health reviews
- Develop operational readiness standards for new services entering production
- Partner with Product Engineering and Site Reliability Engineering to ensure services are operationally prepared before production deployment
- Drive continuous improvement across production operations
- Lead initiatives focused on reducing MTTD, reducing MTTR, improving incident quality, eliminating recurring operational issues, standardizing operational processes, increasing automation adoption, improving service availability, and enhancing customer experience
- Champion automation and AI-assisted operations across the production environment
- Lead initiatives supporting automated incident response, self-healing workflows, event correlation, intelligent alerting, automated runbooks, operational ChatOps, AI-assisted root cause analysis, predictive operations, and operational knowledge management
- Provide governance across enterprise operational processes including operational policies, incident governance, problem management, change coordination, service health reporting, operational risk reviews, SLA compliance, operational metrics, and executive operational reporting
- Lead operational governance for Omnicell’s strategic managed service providers
- Develop trusted partnerships across Site Reliability Engineering, Cloud Platform Engineering, Cloud Security, Product Engineering, Technical Support, Enterprise Architecture, Customer Success, and Engineering Leadership
- Provide strategic leadership by building a globally distributed Site Reliability Operations organization, developing future operational leaders, driving employee engagement and professional growth, and creating a culture centered on operational discipline and customer focus
- Partner with executive leadership to present operational health and service performance, recommend investments, communicate production risks, lead executive incident communications, support enterprise cloud transformation initiatives, and influence enterprise operational strategy
Skills
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
- 12+ years of experience in cloud operations, production operations, NOC, SRE, IT Operations, or related disciplines
- 7+ years of progressive leadership experience managing managers and operational teams
- Experience leading 24×7 global production operations organizations
- Strong understanding of cloud-native architectures, observability platforms, incident management, and operational governance
- Experience driving operational transformation through automation and process improvement
- Exceptional executive communication and crisis leadership skills
- Master's degree
- Experience building modern Site Reliability Operations or cloud operations organizations
- Experience with AIOps, observability platforms, and operational analytics
- Expertise with ITIL, Incident Management, Problem Management, and Change Management frameworks
- Experience supporting regulated healthcare, SaaS, or enterprise cloud platforms
- Demonstrated success leading globally distributed operations organizations
- Experience managing strategic managed service providers
Benefits
- Remote (U.S.) / Hybrid (Preferred)
- Employee Impact Groups that foster inclusion and belonging
- Learning and well-being programs that support personal and professional growth
Company Overview
Company H1B Sponsorship