Note: The job is a remote job and is open to candidates in USA. Square, a Block company that provides integrated commerce and financial services solutions, is seeking a Director, Sales Compensation Operations. The role leads the crediting, quota, and commission operations functions, including team management, compensation-cycle execution, data quality, systems administration, process governance, automation, and stakeholder partnership across Sales, Finance, and Revenue Operations.
Responsibilities
- Lead, coach, and develop a team across business operations, crediting operations, data pipeline management, data quality and audit, process governance, and commission calculation. Set clear goals and operating cadences, invest in career growth, and get into the details when the work calls for it
- Oversee the end-to-end monthly and quarterly commission cycle, from crediting and quota data through calculation, validation, review, approval, and payout. Make sure comp plan policies are implemented accurately and every rep is paid correctly and on time
- Implement and operationalize the crediting rules and processes behind them. This includes quota issuance and rollup to leaders by role, executing credit rules, and processing mid-period adjustments across the go-to-market organization
- Own the data pipelines that move quota, crediting, and revenue data between systems such as Looker, Salesforce, and Pigment. Maintain the transformation logic that powers them, and research and resolve data issues when they arise
- Administer and improve our sales compensation tech stack: Pigment for ICM and quota issuance, and Salesforce as our system of record. Drive automation, data integrity, and scalability as the business grows
- Own data quality and audit for commissionable crediting data. Cure and reconcile source data before it feeds calculations. Maintain controls, documentation, and audit readiness
- Run process governance, exception review, and policy review. Handle edge cases at scale without creating a backlog. Identify what's breaking repeatedly and fix the root cause
- Partner with Sales Compensation Design, Quota Operations, Revenue Operations, Finance, and Sales leadership. Translate plan design into execution, support the rollout and validation of new and updated plans, and bring operational feedback into future design decisions
- Deliver reporting and insights on payout accuracy, cycle times, exceptions, and other operational KPIs. Flag risks early and use data to prioritize improvements
- Enable frontline sales teams to understand their compensation structures and plans, including how they are credited, measured, and paid, to build trust and transparency in the incentive program
Skills
- 12+ years of experience in Sales Compensation Operations, Sales Commissions, Revenue Operations, or a related field
- 5+ years of people leadership experience, with a track record of building, coaching, and scaling high-performing operations teams
- Experience operating complex compensation environments across multiple sales motions, roles, and revenue models
- Demonstrated ability to leverage AI and automation tools to accelerate and improve the accuracy of calculation, reconciliation, reporting, and operational workflows
- Strong understanding of ETL pipelines and data flows between CRM, ICM, and financial systems
- Advanced Excel / Google Sheets skills and comfort with SQL. Strong analytical and problem-solving ability
- Demonstrated ability to design and operate controls, documentation, and audit-ready processes
- Excellent stakeholder management and communication skills, with experience partnering with Sales, Finance, and Revenue Operations leadership
- Ability to operate autonomously in a fast-paced environment where priorities shift
- Expertise administering an ICM / sales compensation platform (Pigment strongly preferred; Xactly, CaptivateIQ, Anaplan, Varicent, or similar) and strong hands-on comfort with Salesforce as a source system
- Experience in payments, fintech, or a consumption-based business model
- Hands-on experience building or directly managing ETL pipelines between comp systems
- You've migrated or implemented a commissions platform before
Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning
Company Overview
Company H1B Sponsorship