Note: The job is a remote job and is open to candidates in USA. Tier4 Group is seeking a detail-oriented Technical Analyst to support the accuracy, integrity, and governance of technology asset and application data across the organization. The role focuses on ServiceNow IT Operations Management, data analysis, reporting, quality assurance, process improvement, and collaboration with technical teams and business partners.
Responsibilities
- Support data quality initiatives and promote best practices across IT operations
- Maximize the effectiveness of ServiceNow IT Operations Management (ITOM) through data governance and quality assurance activities
- Analyze configuration, asset, and application data to ensure accuracy and compliance with established standards
- Develop, maintain, and enhance dashboards, metrics, and reporting solutions
- Conduct data evaluations and audits to identify opportunities for process improvement and service optimization
- Research, analyze, and validate technology inventory information
- Investigate customer and stakeholder concerns, providing analysis and recommendations for resolution
- Compile, analyze, and communicate findings through reports and presentations
- Support ongoing quality assurance efforts and continuous improvement initiatives
- Collaborate with technical teams and business partners to ensure data integrity and operational excellence
Skills
- 2+ years of ServiceNow administration experience
- Strong analytical, problem-solving, and decision-making skills
- Experience analyzing data, compiling reports, and presenting findings
- Ability to work independently while maintaining accountability and visibility into work progress
- Excellent customer service and relationship-building skills
- Strong organizational and time-management abilities
- Exceptional verbal and written communication skills
- Experience managing multiple priorities and meeting deadlines in a fast-paced environment
- Ability to collaborate effectively within a team environment
- Working knowledge of ServiceNow administration and the ability to support IT operations and data management initiatives
- Experience validating, auditing, and maintaining high-quality data while ensuring compliance with organizational standards
- Ability to develop dashboards, generate reports, analyze trends, and translate data into actionable insights
- Strong critical-thinking skills with the ability to evaluate technical information and make sound recommendations
- Excellent written, verbal, presentation, and interpersonal skills with the ability to communicate effectively across technical and non-technical audiences
- Commitment to providing exceptional support and developing positive relationships with stakeholders
- Ability to organize work, manage competing priorities, and adapt to changing business needs while meeting deadlines
- ServiceNow Administration
- Dashboard Development
- Data Analysis and Reporting
- Data Integrity and Governance
- Microsoft Excel
- Microsoft Office Suite
- Database Applications
- Quality Assurance Methodologies
- Application Inventory Management
- Advanced analytical and data evaluation skills
- Experience creating and maintaining analytics dashboards
- Knowledge of data governance, data quality, and data integrity practices
- Experience with reporting and dashboard development tools
- Familiarity with IT asset management, configuration management, or application inventory management processes
Benefits
- Part of a small, highly collaborative team
- Opportunity to work with enterprise systems
- Opportunity to drive process improvements
- Opportunity to leverage analytics to support decision-making
Company Overview