Note: The job is a remote job and is open to candidates in USA. Simplicity Consulting is an AI-enabled managed services and consulting partner delivering marketing, communications, and business operations expertise. The Business Operations Manager drives operational excellence across the consultant lifecycle, oversees onboarding, financial operations, compliance, and process optimization, and leads a high-performing Business Operations team. The role also develops scalable processes, supports client and consultant service delivery, and leads cross-functional improvement initiatives.
Responsibilities
- Reports to the Director, Simplicity Business Operations
- Lead the review and audit of existing operational frameworks, identifying gaps and opportunities for improvement and developing scalable processes that enhance efficiency, quality, and consistency
- Maintain and support a book of business to ensure seamless onboarding and offboarding, financial processing, equipment coordination, and operational support
- Oversee the accuracy and integrity of consultant records in the Applicant Tracking System by ensuring timely updates to statuses, notes, and any required documentation
- Create and/or review and edit statements of work to ensure quality assurance prior to submitted contracts to clients
- Develop and execute operational onboarding plans for new client companies, including system setup, process documentation, workflow design, and stakeholder coordination
- Maintain a thorough understanding of the different client company’s requirements, processes, and expectations to ensure consistent, high-quality service delivery
- Manage client audit requests by gathering required documentation, validating data, coordinating with internal stakeholders, and submitting complete and accurate responses within required timelines
- Serve as the primary escalation point for complex operational issues and drive timely resolution
- Collaborate with internal stakeholders to execute operational strategies aligned with business objectives
- Lead cross-functional initiatives that enhance the client and consultant experience
- Develop and execute automation and process improvement initiatives that increase operational efficiency, scalability, and overall business performance
- Lead, coach, and develop one or more Business Operations Coordinators through mentoring, performance management, and professional development
- Foster a culture of accountability, collaboration, and continuous improvement
Skills
- 5+ years of progressive operations experience, including leadership or people management
- Proven success developing and leading process improvements and cross-functional initiatives
- Strong organizational, analytical, and decision-making skills with the ability to manage multiple priorities
- Excellent written and verbal communication, interpersonal, and stakeholder management skills
- Self-motivated, adaptable, and solutions-oriented with a customer-first mindset
- Ability to thrive in a fast-paced, evolving environment while exercising sound judgment and discretion
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, and SharePoint)
- Experience working with senior leaders and handling confidential information with professionalism and integrity
- Bachelor's degree in business or a related field preferred
Benefits
- Health: Medical (HSA or PPO) and Vision
- Voluntary Insurances: Dental, Disability, Life, and AD&D
- 401K with employer match
- Paid time off
- Paid holidays
- Remote work
Company Overview