Note: The job is a remote job and is open to candidates in USA. Litmos is a Learning Acceleration Platform that helps organizations build capability faster through an intuitive platform, AI-powered capabilities, trusted content, expert services, and integrations. The Director, Product Program Management will serve as the SVP Product's operational partner, coordinating product delivery, go-to-market execution, customer adoption, strategic planning, and cross-functional visibility across distributed teams.
Responsibilities
- Own delivery metrics, process health, and cross-functional dependency management between Product, Engineering, Production, Marketing, Sales, and Customer Success teams
- Serve as the primary escalation point for cross-functional blockers, priority conflicts, delivery risks, and revenue-impacting issues
- Manage the Continuous Discovery agentic planning cycle, roadmap alignment, and resource allocation to ensure product commitments are met and revenue targets are supported
- Coordinate handoffs between delivery, launch, sales enablement, and customer success to ensure smooth execution and adoption
- Joint ownership of the end-to-end go-to-market planning and execution for major product releases and features, coordinating across product, marketing, sales, and customer success
- Track launch success metrics (adoption, engagement, customer feedback, revenue impact) and drive post-launch optimization and customer success initiatives
- Serve as the primary escalation point for cross-functional blockers, priority conflicts and delivery risks
- Collaborate with Product Marketing, Customer Success, and Product Operations leadership to develop customer adoption strategies aligned with product releases and organizational goals
- Establish mechanisms to collect and synthesize customer feedback, feature requests, and product insights from CS teams; translate into product insights and priorities
- Track customer metrics by feature; identify and address adoption blockers
- Facilitate cross-functional reviews of customer health and expand opportunities, ensuring product roadmap reflects customer success priorities
- Partner with Marketing leadership on product positioning, messaging strategy, and campaign planning for new releases and features
- Ensure product roadmap visibility and timing are understood by Marketing to support content planning, webinars, case studies, and thought leadership
- Coordinate messaging alignment across product documentation, marketing collateral, sales materials, and customer communications
- Provide the SVP of Product and Executive Leadership with comprehensive reporting on product health, delivery velocity, commitment reliability, organizational risks, and revenue impact
- Synthesize data and insights from product, engineering, marketing, sales, and customer success to inform strategic decision-making and executive visibility
- Drive strategic initiatives on behalf of the SVP of Product (organizational restructuring, tool adoption, process improvements, scaling production, GTM processes)
- Partner on hiring strategy, team structure decisions, and product/engineering/GTM organization culture and capability building
- Monitor competitive landscape, market trends, and customer feedback to advise leadership on strategic product and business positioning
Skills
- 10+ years in program management, at a SaaS software company
- Proven success coordinating delivery across 5+ teams (product, engineering, marketing, sales, customer success)
- Experience leading go-to-market initiatives and product launches with demonstrated revenue impact
- Executive Presence & Cross-Functional Leadership: Operates at executive level; leads multiple teams without direct authority; influences decisions across business functions
- Revenue Acumen: Understands GTM strategy, sales cycles, customer acquisition, and revenue operations; aligns product delivery with business objectives
- Distributed Team Leadership: Leads remote teams across time zones; manages asynchronously and effectively; strong communication skills
- Strategic & Operational Excellence: Balances short-term execution with long-term strategy; metrics-driven approach to delivery, process health, and continuous improvement
- Understanding of leading and operating an agentic first organization in our workflows and client product vision
Benefits
- 20% bonus
- Health, dental, and vision insurance
- Paid Time Off
- Retirement savings plan (401k) with company match
- Life insurance
- Short term & Long-term Disability
- Paid family leave
- Employee assistance programs (EAP)
Company Overview