Note: The job is a remote job and is open to candidates in USA. Per Scholas is a nonprofit organization that provides no-cost technology training programs and builds inclusive technology talent pipelines. The Director, IT & Critical Infrastructure Instructor Development leads the training, development, readiness, and quality assurance of instructional staff across Data Center Operations, Low Voltage/Fiber Optics, and Critical Facilities programs. The role manages an instructional development leader, oversees instructor training and competency validation, supports program launches, and partners cross-functionally to improve training quality and learner outcomes.
Responsibilities
- Serve as the senior technical training leader for the portfolio, balancing functional leadership with hands-on instructor training, technical coaching, and development
- Establish training standards and processes that support instructional excellence across technical pathways
- Directly manage and mentor a Manager of Instructional Development & Delivery
- Design and oversee instructor onboarding, technical training, certification, Train-the-Trainer, and ongoing professional development pathways
- Establish instructor competency standards, readiness assessments, and launch-readiness processes
- Assess and validate instructor technical and instructional proficiency through hands-on skills evaluations, observations, coaching, and targeted development plans
- Develop instructor resources, technical guides, lab activities, and support tools for hands-on and equipment-based learning environments
- Deliver and support instructor onboarding programs, including Universal Basic Training (UBT)
- Travel to training locations nationwide to facilitate instructor training, technical skills validation, quality assurance activities, and launch support
- Facilitate and support technical instructor training across Data Center Operations, Low Voltage / Fiber Optics Technician, and Critical Facilities pathways
- Validate hands-on instructor competency in applicable areas such as; server and network hardware, rack-and-stack operations, virtualization, structured cabling, fiber termination and testing, electrical and mechanical systems, power and cooling, building systems, and structured troubleshooting
- Support pilot programs, new program launches, and instructor readiness initiatives through direct training, coaching, co-teaching, and technical support
- Ensure instructors understand and consistently apply applicable safety, equipment, and operational requirements
- Identify technical capability gaps and develop scalable training solutions that strengthen instructor performance
- Conduct classroom observations, instructional audits, technical skills reviews, and readiness assessments
- Monitor instructor performance and relevant program metrics and implement targeted interventions to improve instructional effectiveness and learner outcomes
- Identify instructional risks, technical skill gaps, and systemic challenges and develop solutions that strengthen program quality
- Provide ongoing coaching and development to instructors requiring additional technical or instructional support
- Partner with the Curriculum Solutions & Educational Technology teams, site leadership, and operational stakeholders to align instructor development with curriculum, program goals, and workforce expectations
- Support new program implementations and pathway expansions by evaluating instructor readiness and developing appropriate training strategies
- Provide technical and instructor-development expertise during curriculum and program design
- Provide instructional coverage for IT and Critical Infrastructure programs when necessary to ensure continuity of training
Skills
- * 8+ years of combined experience in any of the following; Critical Facilities, Data Center Operations, Low Voltage Systems, Electrical Infrastructure, Building Systems, Industrial Maintenance, Mechatronics, Automation & Controls, Advanced Manufacturing, Facilities Engineering, or related infrastructure-focused environments
- * 3+ years of experience leading technical training, instructor development, workforce development, apprenticeship, or technical education programs
- * Experience managing and developing technical talent, including instructors, trainers, technicians, or technical teams
- * Demonstrated experience troubleshooting complex technical systems and equipment, including electrical, mechanical, automation, controls, industrial, facilities, infrastructure, or related operational environments
- * Experience working in hands-on, lab-based, equipment-intensive learning or operational environments
- * Demonstrated success improving technical performance, instructional effectiveness, workforce readiness, or learner outcomes
- * Strong understanding of IT and Critical Infrastructure environments, including data center operations, server/network infrastructure, low voltage / structured cabling and fiber optics, critical facilities operations, power and cooling, building systems, and related infrastructure technologies
- * Ability to assess and validate technical competency, instructional readiness, and hands-on proficiency
- * Experience supporting or training individuals in diagnosing system failures, interpreting technical documentation, and applying structured troubleshooting methodologies
- * Ability to translate complex technical concepts into effective learning experiences for adult learners
- * Exceptional leadership, coaching, communication, and mentoring skills
- * Strong facilitation and adult-learning expertise
- * Ability to balance strategic planning with operational execution
- * Strong organizational and project management skills
- * Ability to influence stakeholders across multiple departments and levels of the organization
- * Excellent problem-solving and decision-making capabilities
- * Industry-recognized certifications such as SACA, CMRT, NIMS, OSHA 10/30, NFPA 70E, FANUC, Siemens, Rockwell Automation, or equivalent manufacturing, maintenance, automation, or safety credentials
- * Experience supporting instructor development, Train-the-Trainer programs, apprenticeship programs, or workforce development initiatives
- * Familiarity with emerging technologies and AI tools that enhance instructional effectiveness, operational efficiency, and workforce training
- * Demonstrated proficiency utilizing AI tools and large language models (e.g., Gemini, ChatGPT) for research, analysis, content development, workflow optimization, and operational efficiency
Benefits
- Over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time for full-time Per Scholas team members.
- Holiday pay upon hire, including 22 holidays annually, a week off for Independence Day, and a week before the New Year.
- 80 Wellness Hours for full-time benefits-eligible employees to use for sick, safe, or personal reasons.
- Vacation accrual of 8 hours at the beginning of every month for full-time benefits-eligible employees; vacation accruals increase with tenure.
- Part-time employees are afforded time off on a prorated basis and in accordance with local requirements.
- Multiple medical plans through Cigna or Kaiser Permanente, where available, for eligible employees.
- Health Reimbursement Account (HRA) reimbursing eligible out-of-pocket expenses up to $4,000 for individuals and $8,000 for families for eligible employees.
- Two dental plan options and a vision plan for eligible employees.
- Employer-paid dental and vision premiums for employees who waive medical coverage.
- 401(k) plan with a current 100% employer match on contributions up to 6%.
- Entry and full vesting in the 401(k) plan after 90 days with the company for eligible employees.
- Free, confidential, 24/7 access to counseling, legal support, and financial resources for employees and their household members through the Employee Assistance Program (EAP).
- Up to 6 weeks of 100% paid parental leave for eligible employees.
- Employer-paid life and AD&D Insurance for eligible employees.
- Employer-paid short-term disability coverage for eligible employees.
- Option to elect additional life coverage and long-term disability insurance for eligible employees.
- Flexible Spending accounts for healthcare, dependent care, and commuting expenses.
- Voluntary benefits, including Accident, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance.
- Healthcare concierge support.
- Financial wellness tools.
- Employee discount programs.
Company Overview