Note: The job is a remote job and is open to candidates in USA. Psych Hub is a behavioral health education company that develops training, certification, and patient engagement content for clinicians, health plans, and members. The Account Manager, Payer Partnerships will grow existing national payer accounts, open regional plan markets, develop enterprise-wide agreements, manage sales cycles, and build relationships across payer organizations.
Responsibilities
- Map our existing national payer accounts. Learn who owns behavioral health, quality and Stars, clinical operations, network strategy, and member experience, and where each of them has a problem we can solve
- Find and develop expansion opportunities across new lines of business, new populations, new geographies, and new programs inside accounts where we already deliver
- Build durable relationships with day-to-day contacts and their leadership, so that we are the call they make when behavioral health quality comes up
- Develop and run enterprise-wide agreements: the conversation that moves a plan from buying our content program by program to a single relationship across the whole organization. You will lead these with a founder or the SVP of Strategic Partnerships alongside you
- Partner with our clinical, product and customer success teams to make sure current programs perform. Renewals and expansions are earned in delivery, not in meetings
- Build the target list of regional and local plans: independent Blues, Medicaid managed care organizations, provider-sponsored plans, and regional commercial carriers
- Run the full cycle on those accounts, from first conversation through signed contract, with active support from the SVP of Strategic Partnerships and our founders
- Learn what these buyers actually need, which is not always what the nationals need, and bring that back to our product and clinical teams
- Keep an accurate, honest pipeline. When cycles run six to twelve months, a clean forecast is worth more than an optimistic one
- Represent Psych Hub at industry conferences and payer events
- Feed what you hear in the market back into how we position, price, and build
Skills
- Four to six years in sales, account management, partnerships, or client success, with at least some of it selling to or working directly with health plans
- A working understanding of how payers are organized and how they buy: the difference between commercial, Medicare Advantage, and Medicaid lines of business, why quality and Stars matter, and how long a real procurement takes
- Evidence that you build relationships people value. We will ask for specifics
- Comfort with a long sales cycle, and the patience and discipline it demands. Ours run six to nine months inside existing accounts and longer with new plans
- Some experience negotiating commercial terms. You will not be doing it alone, but you should have been in the room before
- Clear, credible writing and speaking. You will be in front of senior people early
- Willingness to travel roughly 25 percent
- Behavioral health or mental health experience, professional or personal. You do not need to be a clinician, but you do need to care
- Experience selling clinical content, provider education, digital health, or quality improvement solutions
- Experience opening a new market segment or building a sales motion from scratch
- Familiarity with HEDIS, Stars, NCQA, network adequacy, or value-based care contracting
- You do not need a clinical license, a graduate degree, or a track record of closing eight-figure deals. If you have spent a few years in and around payers, you are good with people, and you want to spend your career on something that matters, we want to talk to you
Benefits
- A non-recoverable draw through your first two quarters, because payer sales cycles are long and we do not think you should carry that risk alone.
- Meaningful equity in a company growing in value.
- Medical, dental, and vision coverage, retirement plan, and paid time off.
- A team that takes mental health seriously in practice, not only in its marketing.
Company Overview