Note: The job is a remote job and is open to candidates in USA. ThoughtStorm is seeking an experienced Dayforce / ADP WorkForce Suite Administrator to support Workforce Management platforms. The role focuses on functional system administration, configuration, security, reporting, troubleshooting, payroll support, and business production support while helping transition locations from ADP WorkForce Suite to Dayforce.
Responsibilities
- Administer and support Dayforce and legacy ADP WorkForce Suite environments
- Maintain system configurations to support HR, Payroll, Time and Attendance, Scheduling, and Workforce Management processes
- Troubleshoot functional and configuration-related issues
- Support the transition of locations and business processes from ADP WorkForce Suite to Dayforce
- Assist with testing, validation, and stabilization activities associated with Dayforce deployments
- Identify opportunities to improve system usability, configuration consistency, and administrative processes
- Maintain system documentation, configuration records, and operating procedures
- Configure and maintain Workforce Management components, including:
- Employee schedules and schedule-generation rules
- Pay codes and pay categories
- Pay rules
- Pay policies
- Punch policies
- Time and attendance configurations
- Overtime and premium-pay rules
- Employee entitlements
- Vacation and paid-time-off policies
- Sick leave
- Maternity and other leave policies
- Holiday calendars and related rules
- Location- and employee-group-specific configurations
- Create and maintain security roles and access profiles
- Assign roles and permissions based on business requirements
- Support user provisioning and access-related troubleshooting
- Ensure access is aligned with internal controls and segregation-of-duties requirements
- Assist with internal and external audits related to system access, security, and configuration
- Produce security and access documentation when required
- Maintain and create earnings and deduction configurations
- Support pay-related setup and configuration changes
- Maintain General Ledger mapping and related configuration
- Assist Payroll and Finance teams with configuration-related issues
- Validate the impact of Workforce Management configuration changes on payroll processing
- Support reconciliation and issue resolution related to time, pay, earnings, deductions, and GL outputs
- Support functional troubleshooting for inbound and outbound interfaces
- Assist with SAP-to-Dayforce file and data issue resolution
- Investigate file-processing errors and identify configuration, data, or mapping-related causes
- Coordinate with technical integration teams to resolve interface issues
- Support the addition of new fields to existing inbound and outbound files
- Assist with the setup and maintenance of future inbound and outbound file requirements
- Validate interface outputs and confirm that files meet business requirements
- Support third-party files, reporting feeds, and downstream vendor requirements
- Create and maintain Fixed Format Reports
- Develop Ad Hoc Reports to meet business needs
- Build custom operational, payroll, audit, and Workforce Management reports
- Troubleshoot report logic and data discrepancies
- Support third-party reporting and file-generation requirements
- Train and guide business users on standard reporting functionality
- Document report definitions, business rules, and data sources
- Help establish reusable reporting practices and standards
- Address business requests, system issues, and support tickets
- Troubleshoot user, configuration, timekeeping, scheduling, payroll, and reporting issues
- Work closely with HR, Payroll, Finance, Operations, IT, and local business teams
- Provide timely updates and communicate issue status to stakeholders
- Prioritize incidents and requests based on business impact
- Escalate complex product issues through the Dayforce Community and vendor support channels
- Track vendor support cases and coordinate follow-up through resolution
- Provide guidance on system capabilities, configuration options, and recommended practices
- Support knowledge transfer and training for internal administrators and business users
- Support the administration of legacy ADP WorkForce Suite environments while locations transition to Dayforce
- Assist with configuration comparisons between the legacy and future-state platforms
- Help document existing Workforce Management rules, policies, schedules, and configurations
- Participate in validation of migrated configuration and employee data
- Support parallel testing, user acceptance testing, cutover, and post-go-live stabilization
- Assist with identifying configuration gaps between ADP WorkForce Suite and Dayforce
- Help transition administrative knowledge and operating procedures to the future-state Dayforce environment
Skills
- 3–5+ years of hands-on experience administering an enterprise Workforce Management platform
- Strong hands-on experience with Dayforce Workforce Management, ADP WorkForce Suite / WorkForce Software, or both
- Experience configuring and supporting:
- Time and Attendance
- Employee Scheduling
- Pay Rules
- Pay Policies
- Punch Policies
- Pay Codes and Pay Categories
- PTO, Leave, and Entitlements
- Experience with system security, roles, permissions, and user access
- Experience creating and maintaining operational and business reports
- Understanding of Payroll processes and the relationship between timekeeping and payroll
- Experience troubleshooting configuration, data, file, and functional issues
- Ability to translate business requirements into system configurations
- Strong analytical, documentation, and problem-solving skills
- Strong verbal and written communication skills
- Ability to work independently in a remote environment
- Ability to manage multiple incidents, requests, and priorities
- Dayforce Administration
- ADP WorkForce Suite
- WorkForce Software
- Workforce Management
- Time and Attendance
- Employee Scheduling
- Pay Rules and Pay Policies
- Punch Policies
- PTO and Leave Administration
- Payroll Configuration
- Earnings and Deductions
- General Ledger Mapping
- Security Administration
- Reporting and Analytics
- Interface Troubleshooting
- SAP Interface Support
- Production Support
- System Migration
- Business User Support
- Hands-on experience with both Dayforce and ADP WorkForce Suite / WorkForce Software
- Experience supporting a migration from ADP WorkForce Suite or another legacy Workforce Management platform to Dayforce
- Experience supporting multi-location, multi-country, or global Workforce Management environments
- Familiarity with SAP-to-Dayforce interfaces
- Experience supporting Payroll-related earnings and deduction configurations
- Experience maintaining General Ledger mappings
- Knowledge of inbound and outbound file processes
- Experience supporting third-party payroll, benefit, reporting, or vendor files
- Experience participating in system implementations, testing, cutover, and post-go-live support
- Experience supporting internal or external audits
- Familiarity with Dayforce Community and vendor case-management processes
Benefits
- Ability to work independently in a remote environment
Company Overview