Note: The job is a remote job and is open to candidates in USA. HireOn Tech is seeking an experienced Dayforce / ADP WorkForce Suite Administrator to support the administration and configuration of Workforce Management platforms. The role involves troubleshooting, maintaining system configurations, and assisting with the transition from ADP to Dayforce.
Responsibilities
- Administer and support Dayforce and legacy ADP WorkForce Suite environments
- Maintain system configurations to support HR, Payroll, Time and Attendance, Scheduling, and Workforce Management processes
- Troubleshoot functional and configuration-related issues
- Support the transition of locations and business processes from ADP WorkForce Suite to Dayforce
- Assist with testing, validation, and stabilization activities associated with Dayforce deployments
- Identify opportunities to improve system usability, configuration consistency, and administrative processes
- Maintain system documentation, configuration records, and operating procedures
- Configure and maintain Workforce Management components, including Employee schedules and schedule-generation rules, Pay codes and pay categories, Pay rules, Pay policies, Punch policies, Time and attendance configuration, Overtime and premium-pay rules, Employee entitlement, Vacation and paid-time-off policies, Sick leave, Maternity and other leave policies, Holiday calendars and related rules, Location- and employee-group-specific configuration
- Create and maintain security roles and access profiles
- Assign roles and permissions based on business requirements
- Support user provisioning and access-related troubleshooting
- Ensure access is aligned with internal controls and segregation-of-duties requirements
- Assist with internal and external audits related to system access, security, and configuration
- Produce security and access documentation when required
- Maintain and create earnings and deduction configurations
- Support pay-related setup and configuration changes
- Maintain General Ledger mapping and related configuration
- Assist Payroll and Finance teams with configuration-related issues
- Validate the impact of Workforce Management configuration changes on payroll processing
- Support reconciliation and issue resolution related to time, pay, earnings, deductions, and GL outputs
- Support functional troubleshooting for inbound and outbound interfaces
- Assist with SAP-to-Dayforce file and data issue resolution
- Investigate file-processing errors and identify configuration, data, or mapping-related causes
- Coordinate with technical integration teams to resolve interface issues
- Support the addition of new fields to existing inbound and outbound files
- Assist with the setup and maintenance of future inbound and outbound file requirements
- Validate interface outputs and confirm that files meet business requirements
- Support third-party files, reporting feeds, and downstream vendor requirements
- Create and maintain Fixed Format Reports
- Develop Ad Hoc Reports to meet business needs
- Build custom operational, payroll, audit, and Workforce Management reports
- Troubleshoot report logic and data discrepancies
- Support third-party reporting and file-generation requirements
- Train and guide business users on standard reporting functionality
- Document report definitions, business rules, and data sources
- Help establish reusable reporting practices and standards
- Address business requests, system issues, and support tickets
- Troubleshoot user, configuration, timekeeping, scheduling, payroll, and reporting issues
- Work closely with HR, Payroll, Finance, Operations, IT, and local business teams
- Provide timely updates and communicate issue status to stakeholders
- Prioritize incidents and requests based on business impact
- Escalate complex product issues through the Dayforce Community and vendor support channels
- Track vendor support cases and coordinate follow-up through resolution
- Provide guidance on system capabilities, configuration options, and recommended practices
- Support knowledge transfer and training for internal administrators and business users
- Support the administration of legacy ADP WorkForce Suite environments while locations transition to Dayforce
- Assist with configuration comparisons between the legacy and future-state platforms
- Help document existing Workforce Management rules, policies, schedules, and configurations
- Participate in validation of migrated configuration and employee data
- Support parallel testing, user acceptance testing, cutover, and post-go-live stabilization
- Assist with identifying configuration gaps between ADP WorkForce Suite and Dayforce
- Help transition administrative knowledge and operating procedures to the future-state Dayforce environment
Skills
- 3–5+ years of experience as a Dayforce / ADP WorkForce Suite Administrator
- Experience in administering and supporting Dayforce and legacy ADP WorkForce Suite environments
- Ability to maintain system configurations to support HR, Payroll, Time and Attendance, Scheduling, and Workforce Management processes
- Experience troubleshooting functional and configuration-related issues
- Support experience for the transition of locations and business processes from ADP WorkForce Suite to Dayforce
- Experience assisting with testing, validation, and stabilization activities associated with Dayforce deployments
- Ability to identify opportunities to improve system usability, configuration consistency, and administrative processes
- Experience maintaining system documentation, configuration records, and operating procedures
- Experience configuring and maintaining Workforce Management components, including employee schedules, pay codes, pay rules, pay policies, time and attendance configuration, and holiday calendars
- Experience creating and maintaining security roles and access profiles
- Ability to assign roles and permissions based on business requirements
- Experience supporting user provisioning and access-related troubleshooting
- Knowledge of internal controls and segregation-of-duties requirements
- Experience assisting with internal and external audits related to system access, security, and configuration
- Experience maintaining and creating earnings and deduction configurations
- Ability to support pay-related setup and configuration changes
- Experience maintaining General Ledger mapping and related configuration
- Experience validating the impact of Workforce Management configuration changes on payroll processing
- Experience supporting reconciliation and issue resolution related to time, pay, earnings, deductions, and GL outputs
- Experience supporting functional troubleshooting for inbound and outbound interfaces
- Ability to investigate file-processing errors and identify configuration, data, or mapping-related causes
- Experience coordinating with technical integration teams to resolve interface issues
- Experience creating and maintaining Fixed Format Reports
- Ability to develop Ad Hoc Reports to meet business needs
- Experience troubleshooting report logic and data discrepancies
- Ability to address business requests, system issues, and support tickets
- Experience troubleshooting user, configuration, timekeeping, scheduling, payroll, and reporting issues
- Ability to work closely with HR, Payroll, Finance, Operations, IT, and local business teams
- Experience providing timely updates and communicating issue status to stakeholders
- Ability to prioritize incidents and requests based on business impact
- Experience tracking vendor support cases and coordinating follow-up through resolution
- Experience supporting the administration of legacy ADP WorkForce Suite environments while locations transition to Dayforce
- Ability to assist with configuration comparisons between the legacy and future-state platforms
- Experience participating in validation of migrated configuration and employee data
- Ability to support parallel testing, user acceptance testing, cutover, and post-go-live stabilization
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