Note: The job is a remote job and is open to candidates in USA. GDIT is a global technology and professional services company delivering technology solutions and mission services across the U.S. government, defense, and intelligence community. The Data Incident & Problem Management Analyst will coordinate incident response, root cause analysis, problem resolution, security controls, compliance activities, and continuous operational improvement for a cloud-based data platform and its supporting applications.
Responsibilities
- Coordinate incident response activities for data platform and application incidents, ensuring timely detection, escalation, and resolution
- Lead root cause analysis (RCA) for significant incidents, documenting findings, contributing factors, and corrective/preventive actions
- Manage the problem management process, tracking recurring issues, known errors, and long-term remediation plans
- Facilitate post-incident reviews and drive continuous operational improvement initiatives based on lessons learned
- Maintain incident and problem management documentation, including logs, timelines, and resolution records
- Develop and maintain incident response runbooks, escalation procedures, and stakeholder communication protocols
- Track and report incident and problem management metrics (e.g., MTTR, recurrence rates, SLA compliance) to leadership
- Serve as Security & Compliance Engineer: implement and monitor security controls, configurations, and compliance requirements across the operational environment
- Support security incident response, vulnerability remediation, and compliance audits related to data platform operations
- Partner with DevSecOps, data governance, and infrastructure teams to integrate operational security and compliance requirements into incident and problem management processes
- Conduct trend analysis on incidents and security events to identify systemic issues and recommend preventive measures
- Support audits and regulatory reporting by providing incident, problem, and security compliance documentation
- Facilitate communication and coordination across cross-functional teams during major incidents
- Lead incident triage, escalation, communications, tracking, and resolution activities
- Coordinate cross-functional response across Data Engineering, Cloud, DBA, DevSecOps, Security, Application, and Governance teams
- Ensure operational activities align with data security, privacy, access control, retention, and regulatory requirements
- Develop incident and problem management dashboards, metrics, trends, and reports
- Support disaster recovery, continuity, and major incident exercises
Skills
- Data Management Analysis (Inactive), Data Security, Incident Resolution
- 5 + years of related experience
- US Citizenship Required: No
- MA/MS degree with 5+ years or BS/BA degree with 7+ years of general experience in information systems and 5+ years of specialized experience
- Experience may be considered in lieu of degree
- Experience assisting with testing, writing acceptance criteria and confirming test cases results
- Experience with producing relevant and current requirements, sizing user stories correctly, and removing roadblocks prior to sprints start
- Proven experience as a Business Analyst on enterprise IT or data programs
- Demonstrated experience supporting cloud data platforms, analytics, or data initiatives
- Strong skills in requirements management, data analysis, and documentation
- Proven ability to work with both technical and non‑technical stakeholders
- Experience in Agile/Scrum environments and using Jira/Confluence
- Familiarity with data governance, metadata management, and data quality practices
- Experience with SQL for data querying and validation
- Proficiency with BI/reporting tools such as Power BI, Tableau, or QuickSight
- Experience with cloud data platforms (Snowflake, Databricks, AWS preferred)
- Understanding of data architecture concepts (data lake, lakehouse, warehouse)
- Strong analytical, problem‑solving, & statistical analysis skills with attention to detail and data accuracy
- Ability to clearly communicate insights to varied business and technical audiences
- Understanding of cloud infrastructure, data platforms, cybersecurity, and compliance
- Excellent presentation and communication (oral and written) skills
- Consultant mindset with the ability to work with high level customer stakeholders and build excellent customer relationships
- Experience identifying and applying industry tools, solutions, methods best practices, and emerging technologies
- Strong analytical skills and problem-solving skills with the ability to formulate and communicate recommendations for improvement
- Demonstrated ability to work effectively, independently, and as part of a team
- Strong crisis management and communication skills, with the ability to coordinate cross-functional teams during major incidents
- Familiarity with statistical analysis tools/techniques (e.g., Excel, R, Python) preferred
- Experience supporting compliance‑driven or statutory reporting (preferred)
- Familiarity with STTM/data mapping tools (preferred)
- Experience mentoring or leading analytical work (plus)
- Federal or regulated‑environment experience (plus)
- Experience with data governance and data quality programs (preferred)
- Experience supporting AI/ML and advanced analytics initiatives (preferred)
- Experience with AWS/GovCloud, security operations, and Federal environments preferred
- ITIL, Security+, AWS, or related certification preferred
Benefits
- Remote work
- Medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan with the ability to contribute both pre- and post-tax dollars up to IRS annual limits and receive a company match
- Full flex work weeks where possible
- Paid time off plans, including vacation, sick and personal time
- Paid holidays
- Paid parental leave
- Paid military leave
- Paid bereavement leave
- Paid jury duty leave
- 15 days of paid leave per calendar year for new employees, prorated based on date of hire
- 10 paid holidays per year, prorated based on date of hire
- Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
Company Overview
Company H1B Sponsorship