Note: The job is a remote job and is open to candidates in USA. LG Electronics is seeking a Data Center Chiller Field Engineer to investigate field product quality issues and support aftermarket operations and technical training. The role provides field and customer technical support, analyzes warranty claims, collaborates on product testing and quality improvements, and helps resolve equipment issues.
Responsibilities
- Travel to field locations to track and investigate products quality. Travel up to 50%
- Support HQ Korea factory engineering and Quality engineering in gathering and providing data relevant to solving product field issues
- Coordinate with other technical team members to provide direction and action plan for resolution
- Arrange for and facilitate supervised technical assistance for unresolved technical issues
- Develop technical bulletins on product quality
- Provide monthly analysis of quality claims to management
- Assist management in analyzing warranty data to identify above average warranty claim patterns to drive quality improvements
- Review HQ Korea technical documents to improve US quality technical knowledge
- Effectively interacting with factory quality engineer teams to maintain qualities of products
- Provide technical troubleshooting process improvements and knowledge share to LG training and technical teams
- Perform critical software and hardware service updates to equipment in inventory or in the field as required
- Work with HQ Korea Quality lab teams to develop Test procedures for US
- Conduct product testing in the warranty lab or R&D lab from field investigation
- Incorporate Field findings with Lab test support
- Provide direct technical guidance via phone and email to facilitate timely resolution of system issues and ensure customer satisfaction
- Field quality and Voice of Customer research for product quality improvement
- Read, understand and interpret wiring schematics and refrigerant circuit diagrams and convey information to customers
- Coordinate as Technical Manager with Project Manager on escalated field technical issues
- Coordinate with Program Manager on LG program initiatives
- Provide and develop technical knowledge and support for training, warranty, aftermarket teams and support personnel for the Installation, Maintenance and Service of the Water products
- Work with other teams and departments to support their quality efforts by proactively identifying and documenting issues that have the potential to affect jobs across the customer base and the organization
- Other projects and work assigned
Skills
- 10+ years of technical field experience working in the HVAC industry on commercial products
- Commercial Applied HVAC equipment service experience in all aspects of troubleshooting
- Knowledge of Microsoft Office (such as Excel, PowerPoint, Word and outlook)
- Knowledge in managing quality issues
- Skills of work planning including identifying action items
- Ability to work well with others in a collaborative environment
- Knowledge of quality management
- Proactive work attitude
- Strong communication skills
- Bachelor's degree in mechanical engineering or equivalent experience
- 5+ years of VRF experience
Benefits
- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Performance based Short-Term Incentives (varies by role).
- Access to confidential mental health resources to help you and your loved ones improve your quality of life.
- Personal fitness goal incentives.
- Paid parental leave.
- Support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group Rate Life and Disability Insurance.
- Remote work arrangement.
Company Overview
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