Note: The job is a remote job and is open to candidates in USA. WidePoint Corporation is a provider of wireless mobility management and cybersecurity solutions for enterprises and government agencies. The Data Analyst manages company and client data, develops reports, troubleshoots data issues, and analyzes optimization and policy impacts. The role also supports cellular wireless services, mobile device management, inventory processes, reporting, and process improvement for assigned clients.
Responsibilities
- Supports the assigned client(s) in the management of the Cellular Wireless Managed Services (CWMS) program
- Providing support to the assigned client(s) end users in the procurement, management, and disposal of mobile cellular devices
- Interprets data, analyzes results using statistical techniques, and provides ongoing reports
- Identifies, analyzes, and interprets trends or patterns in complex data sets
- Provides an in-depth analysis of potential savings of optimizations or the effect of changes to client policy, zero use Policy/International Policy, and makes recommendations and projects the impact of possible changes
- Uses data to help identify problems or inefficiencies in end user support processes, and make recommendations to improve policies, processes, and procedures
- Update the SAMs Database with Final Eventing Returned Assets
- Update all new inventory stock to ServiceNow (SNOW)
- Update the ECC Code for Service Now on all assets uploaded to Warehouse Inventory
- Responsible for onsite stock:
- Tracking inventory levels to submit proper orders to Carrier and maintain the assigned client(s) approved stock levels
- Accessory stock (OtterBox cases) orders to maintain proper case inventory
- Works with management to prioritize business and information needs
- Locates and defines new process improvement opportunities
- Use data to support the assigned client(s) in:
- The management and reporting of client property
- Developing, tracking, and maintaining a training program
- Drafting monthly newsletter highlighting program events or changes
- Performs other related duties as assigned
Skills
- Bachelor's Degree in Mathematics, Economics, Computer Science, Information Management, Statistics, or related field required
- Three (3) years of related experience is required
- Proficient with Microsoft Office Suite or related software
- Familiar with Microsoft SharePoint and MS Power Platform (Power Apps, Power Automate, and Power BI)
- Ability to collaborate effectively and work as part of a team
- Excellent verbal and written communication skills
- Excellent interpersonal and technical support skills
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
Benefits
- Remote work out of Portsmouth, VA
Company Overview