Note: The job is a remote job and is open to candidates in USA. Baylor Scott & White Health is the largest not-for-profit healthcare system in Texas, dedicated to promoting the well-being of individuals and communities. The CX Lead Product Designer will play a key role in shaping strategic initiatives through customer-centered digital products, collaborating with various teams to enhance user experiences and drive innovation.
Responsibilities
- Build frameworks that support our evolving organization such as: UI and/or UX components, libraries, templates, workflows, collaboration tools, etc
- Translate BSWH branding and existing patterns and frameworks into solutions that scale across different experiences
- Transform ambiguous problem spaces into clear, user‑centered solutions by applying strong UX principles, creative exploration, and imaginative problem‑solving to shape incomplete requirements into innovative designs
- Work together with stakeholders and product managers to align concepts and requirements
- Bring concepts and requirements to life in end-to-end user experiences and choose the appropriate medium and fidelity to present them
- Build interactive prototypes, wireframes, and/or storyboards to test ideas and communicate them internally and externally
- Inspire trust and confidence in design recommendations by establishing clear rationale, customer insights, root cause analysis, and feedback
- Iterate quickly and explore multiple solutions for a given problem
- Understand and continually evangelize our customers and what they need to make informed healthcare decisions for themselves and their families
- Stay informed on current developments in design and industry trends
- Promote inclusive design standards and guidelines for desktop, web, and mobile
- Collaborate with product managers, engineers, QA, and other designers to facilitate research activities, strategy sessions, ideation, design, and testing of new product and/or service concepts
- Assist the Customer Journey, Consumer Solutions, and Digital teams to organize and facilitate activities that keep the team sharply organized and thinking critically and strategically
- Perform other position-appropriate duties as required in a competent, professional, and courteous manner
Skills
- Bachelor's or 4 years of work experience above the minimum qualification
- 5 Years of Experience
- 5+ years of experience in visual, interaction, or product design strategy
- Impressive creative portfolio demonstrating your awesome work, including the ability to demonstrate a diverse range of projects
- Experience designing agentic experiences and integrating artificial intelligence into digital journeys in meaningful and intuitive ways that build trust, prioritize user outcomes over system outputs, and foster transparent, user-centered interactions
- Effortless communication/presentation skills, natural collaborator
- Use generative tools to explore concepts, build prototypes, and test ideas faster than traditional methods
- Experience with Agile/Scrum methodologies, and a willingness to adapt and customize them as needed
- Evangelize design best practices across mediums (digital and physical)
- Strong knowledge of Miro, Figma, FigJam, Adobe Creative Cloud, or similar tools and a strong desire to always learn more
- Experience creating prototypes and/or storyboards that showcase multiple design concepts quickly, with an acute understanding of the customer and business problems they solve
- Experience working with and contributing to established brand guidelines, style guides, and/or code-based design systems
- Ability to work from low fidelity to high fidelity
- Ability to work collaboratively within cross-disciplinary teams
Benefits
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Company Overview