Note: The job is a remote job and is open to candidates in USA. Rescrybe is a small start-up company focused on pharmacy savings solutions. The Account Manager/Implementation Specialist will be responsible for managing relationships with employer groups and benefit partners, leading client implementations, and ensuring exceptional program outcomes.
Responsibilities
- Lead end-to-end implementation of new clients, including kickoff calls, timelines, and task tracking
- Coordinate with PBMs, TPAs, consultants, and employer groups to ensure accurate setup of program rules and eligibility
- Review plan designs, eligibility files, and claims data to confirm program alignment
- Ensure all required documentation, communication materials, and data feeds are completed prior to go-live
- Manage implementation timelines and proactively resolve delays or issues
- Serve as primary day-to-day contact for assigned clients, consultants, and partners
- Maintain strong client relationships through prompt communication, reporting reviews, and performance updates
- Monitor program utilization, savings, and member activity to ensure client expectations are met
- Identify opportunities to improve engagement, compliance, and program outcomes
- Coordinate client requests with internal operations, clinical, and member services teams
- Work closely with member outreach teams to ensure eligible members are contacted and enrolled
- Assist with escalations related to claims, eligibility, or member experience
- Communicate program requirements clearly to clients and partners
- Support development of client communications and training materials
- Own recurring client reports on savings, enrollment, outreach, and utilization
- Track KPIs related to outreach success, enrollment rate, and client satisfaction
- Maintain accurate records in CRM and account management systems
- Provide feedback to leadership on client trends, issues, and improvement opportunities
- Partner with Sales during handoff from signed contract to implementation
- Work with internal teams to ensure continued program success
- Assist with process improvements and documentation of best practices
- Support audits, renewals, and client reviews as needed
Skills
- 3+ years of direct, client-facing experience managing pharmacy benefits within a PBM, TPA, benefits consulting firm, or equivalent
- Experience managing client implementations or onboarding projects
- Ability to independently lead client/partner meeting
- Strong understanding of pharmacy benefit plans, claims, and eligibility files
- Excellent communication and client-facing skills
- Strong organizational and project management abilities
- Ability to manage multiple clients and deadlines simultaneously
- Proficiency with Microsoft Office (Excel, PowerPoint, Word)
- Experience with CRM or account management software
- Experience with pharmacy benefit/formulary design and patient assistance programs
- Prior experience collaborating with TPAs, PBMs, consultants/brokers, and self-funded employers
- Knowledge of specialty medications and utilization management process
- Prior experience working at a start-up
- Advanced proficiency in Microsoft Excel (large data sets, data analysis, vlookup/xlookup, pivot tables, etc.)
Benefits
- Paid vacation time
- 12 Paid holidays
- Paid sick time
- Flexible schedule
- Comprehensive healthcare coverage via Individual Coverage Health Reimbursement Arrangement (ICHRA)
- 401k with 3% company match
- Significant career growth and leadership development opportunities
Company Overview