Note: The job is a remote job and is open to candidates in USA. TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with our innovative technology. They are looking for a Customer Support Representative who will be a vital part of the customer success team, providing high-quality support and enabling customers to maximize the value of TeamBuilder’s platform.
Responsibilities
- Provide high-quality, timely solutions to a variety of customer support requests, (typically Tier 1/2) responding to up to 40-50 tickets per day
- Manage customer expectations and provide clear, actionable resolutions while minimizing disruption to their business
- Adhere to ticket processing workflows, ensuring all issues are logged, prioritized and escalated as needed
- Share technical expertise with clients, guiding them through the use of TeamBuilder’s platform and promoting adoption of our learning and optimization tools
- Collaborate with internal teams to share best practices and contribute to the documentation and streamlining of support procedures
- Participate in shift coverage as required, ensuring client needs are met across time zones
Skills
- 2-5 years of experience in technical customer service or a help desk role, preferably within a start-up SaaS environment
- Ability to work remotely across multiple time zones, with flexibility to shift hours based on client demand and location
- Undergraduate degree preferred or equivalent work experience required
- Relevant certifications are a plus
- Some experience with computer programming or a help-desk background answering live chats and emails is desirable
- Use of Zendesk is preferred
Benefits
- Paid time off
- Medical benefits
- Potential for an annual performance bonus
- Equity
Company Overview