Note: The job is a remote job and is open to candidates in USA. Russell Tobin is recruiting for a leading information services company seeking an entry-level Customer Support Specialist for a fully remote position. The role involves managing inbound and outbound communications, verifying rental and tenant information, documenting data across systems, following up on incomplete information, and handling escalated cases according to quality standards.
Responsibilities
- Make primarily outbound calls and handle inbound calls and emails
- Contact professional and personal references to collect and verify information
- Conduct rental and tenant history verifications with landlords
- Accurately document information across multiple systems
- Follow up to obtain complete information
- Handle escalated cases while maintaining professionalism and accuracy
- Follow established guidelines and quality standards
Skills
- 6+ months of customer service or call center experience
- Previous data entry experience
- High School Diploma or equivalent
- Ability to navigate multiple computer applications
Benefits
- Fully Remote position
- Eligible employees receive comprehensive healthcare coverage, including medical, dental, and vision plans
- Supplemental coverage, including accident insurance, critical illness insurance, and hospital indemnity
- 401(k) retirement savings
- Life and disability insurance
- Employee assistance program
- Legal support
- Auto, home, and pet insurance
- Employee discounts with preferred vendors
Company Overview