Note: The job is a remote job and is open to candidates in USA. Elastic, the Search AI Company, provides cloud-based solutions for search, security, and observability that help organizations use structured and unstructured data. Elastic is seeking a Principal, Agentic Engineering Platform to lead the development and lifecycle management of production-grade agentic systems that automate complex delivery workflows across its global services organization, including the DIMA migration automation platform.
Responsibilities
- Establish the technical vision and architectural standards for services agentic systems, ensuring automated tools enhance rather than replace engineering judgment
- Manage the platform roadmap and release schedule, overseeing stages from discovery and classification to quality assurance and rollout
- Develop multi-step workflows using LLM orchestration, tool integration, retrieval-augmented generation (RAG), and structured output processing
- Guide AI-assisted development workflows with tools like Claude Code and Codex, emphasizing issue-focused tasks, automated testing, and security reviews
- Design robust system architecture that addresses operational boundaries, potential failure modes, human approval steps, and long-term maintainability
- Create and maintain evaluation frameworks to assess agent performance across accuracy, reliability, response time, cost, and stability
- Implement tracing across tool calls, context assembly, and decision logic to troubleshoot and resolve production issues quickly
- Define quality benchmarks for professional services workflows and build system metrics to validate them
- Incorporate human review checkpoints wherever model output affects client deliverables or operational risk
- Ensure platform outputs generate clear evidence suitable for client deliverables, including proposals, statements of work, and project estimates
- Act as the key technical link between services platform engineering and delivery teams, working closely with stakeholders to seamlessly integrate agentic workflows into existing processes
- Partner with Services Practice Leads and the Global Specialist to turn operational strategies into practical tools
Skills
- 10+ years of experience in platform engineering, software engineering, or technical professional services roles
- Proven track record of deploying agentic or LLM-powered applications to production, with experience navigating the full deployment and optimization life cycle
- Practical experience with LLM orchestration, prompt engineering, tool integration, and RAG architectures
- Experience building evaluation systems, test suites, and monitoring tools for probabilistic models
- Familiarity with developer tooling (such as Claude Code or Codex) and agent framework patterns
- Strong Python engineering skills, with the ability to review backend services and data structures for production readiness
- Focus on security best practices, including access control, least privilege, air-gapped setups, and safe handling of sensitive customer data
- Strong communication skills, capable of explaining technical trade-offs and deployment risks to non-technical stakeholders
- Domain experience in SIEM, observability, or data migration (e.g., detections, ECS, Kibana Security, SPL)
- Familiarity with Elastic workflows, such as Kibana SIEM migrations, DIMA, or related migration tooling
- Experience using Elasticsearch as a retrieval or search layer within agentic systems
- Understanding of air-gapped environments and public-sector compliance requirements
- Background in developing technical enablement or training programs for engineering teams
- Relevant certifications across AI/ML, cloud platforms, or security technologies
Benefits
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Elastic matches up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Minimum of 16 weeks of parental leave
Company Overview
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