Note: The job is a remote job and is open to candidates in USA. SUVI CHEM CONSULTANCY SERVICES is seeking a Customer Support Specialist to manage customer communications and document service activity. The role supports routine issue resolution, answers questions through assigned channels, routes complex matters, tracks follow-up, and maintains accurate customer records.
Responsibilities
- Manage assigned customer conversations through the appropriate phone, email, chat, or messaging workflow
- Keep accurate notes so another team member can understand the issue, current status, and next action
- Use available records and procedures to answer routine questions and troubleshoot common problems
- Route complex, sensitive, or unresolved matters to the appropriate resource with complete supporting context
- Track promised follow-up and provide status updates when additional work is required
- Use customer and account information only for authorized service activities
Skills
- Practical familiarity with Customer Support, Email Support, and Live Chat
- Consistent accuracy when working with Troubleshooting and CRM
- Clear written communication and disciplined documentation habits
- Ability to manage assigned work, deadlines, and follow-up without making unsupported assumptions
- Comfort coordinating remotely through shared systems and written communication
Benefits
- Remote - United States
Company Overview