Note: The job is a remote job and is open to candidates in USA. All Security Equipment is a leading national distributor of gate automation, access control, parking, and security products serving professional customers throughout the United States. The Security and Access Control Account Manager will manage and develop a portfolio of professional customer accounts, strengthen relationships, and identify opportunities to improve engagement, retention, and purchasing activity. The role also involves coordinating across departments, monitoring account performance, and gathering customer insights.
Responsibilities
- Manage and develop relationships with professional customer accounts
- Introduce qualified customers to relevant account programs, services, and benefits
- Learn about customers’ businesses, purchasing needs, and future opportunities
- Maintain consistent communication with assigned accounts
- Support the onboarding and continued engagement of professional customers
- Identify opportunities to increase account activity and strengthen customer loyalty
- Re-engage customers whose purchasing activity has declined
- Maintain accurate and current customer information
- Coordinate with sales, customer service, marketing, and operations to support customer needs
- Monitor account activity and report on engagement, retention, and growth
- Gather customer feedback and share relevant insights with company leadership
Skills
- Experience in account management, customer success, inside sales, or a related customer-facing position
- Previous experience in industrial distribution, technical products, wholesale, construction supply, security equipment, or a closely related B2B industry
- Strong relationship-building and communication skills
- Excellent organization and follow-through
- Ability to manage a portfolio of customer accounts
- Comfortable communicating with customers by phone, email, and text
- Commercial mindset with the ability to recognize account-growth opportunities
- Experience using CRM or customer-management systems
- Self-motivated, dependable, and results-oriented
- Ability to work independently and collaborate across departments
- Experience working with contractors, installers, dealers, distributors, or other professional customers
- Experience with technical equipment or B2B distribution
- Familiarity with gate automation, access control, security, fencing, electrical, or related industries
- Experience improving customer engagement, retention, and repeat purchasing
Benefits
- Performance-based incentives
- 100% employer-paid health insurance
- Employer-paid dental and vision insurance
- 401(k) retirement plan with a 4% company match
- The opportunity to join an established and growing national company
- A collaborative and entrepreneurial work environment
- Ownership of an important professional customer segment
- Opportunities for professional development and increased responsibility
Company Overview