Note: The job is a remote job and is open to candidates in USA. LTIMindtree is hiring a ServiceNow Technical Consultant to lead customer-focused technical delivery, including designing and implementing ServiceNow solutions, advising on platform capabilities, and maintaining platform health. The role also guides customers through process improvements and documentation while mentoring junior consultants and applying AI to workflows and customer solutions.
Responsibilities
- Lead smaller projects and teams compared to Principal Technical Consultants focusing on story execution sharing customer successes and guiding customers on business value
- Develop expertise in 12 ServiceNow offerings providing prescriptive guidance and maintaining platform health through handson technical leadership
- Guide customers through technical documentation and discussions driving innovation for consistent delivery
- Coach and mentor junior team members Technical Consultant and Associate Technical Consultant on solutioning building expertise and project challenges as they arise
- Participate in workshops with customers to assess current processes and establish futurestate processes
- Design and deliver ServiceNow insert workflow name solutions with a technical architecture designed for longterm success and following ServiceNow technical standards and leading practices
- Provide oversight and unit testing of code developed by partner or customer employees
- Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
- Provide feedback to product development to improve the product based on experiences gained with customers
- Maintain skills certifications on insert skill or cert for insert workflow name
Skills
- 8 years experience as part of a professional services organization or equivalent educationexperience
- Industry domain expertise in insert industry
- Creative with comfort running projects independently
- Success driving complex issues through analysis and resolution
- Experience working collaboratively
- ServiceNow certifications in aligned workflow
- ServiceNow-CustomApp Development
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving
- This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry
- Independently leverages AI to optimize workflows tailor customer solutions and inform strategic decisions
- Articulates AI system design ethical implications and platform use cases clearly guiding peers and stakeholders in responsible valuedriven AI adoption
Benefits
- Benefits and perks may vary depending on the nature of your employment with LTIMindtree (“LTIM”): comprehensive medical plan covering medical, dental, and vision
- Benefits and perks may vary depending on the nature of your employment with LTIMindtree (“LTIM”): short-term and long-term disability coverage
- Benefits and perks may vary depending on the nature of your employment with LTIMindtree (“LTIM”): 401(k) plan with company match
- Benefits and perks may vary depending on the nature of your employment with LTIMindtree (“LTIM”): life insurance
- Benefits and perks may vary depending on the nature of your employment with LTIMindtree (“LTIM”): vacation time, sick leave, and paid holidays
- Benefits and perks may vary depending on the nature of your employment with LTIMindtree (“LTIM”): paid paternity and maternity leave
- Remote work (Santa Clara, CA)
- Depending on the position offered, other forms of compensation may be provided, including an annual performance-based bonus, sales incentive pay, and other forms of bonus or variable compensation.
Company Overview
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