Note: The job is a remote job and is open to candidates in USA. Lumistry provides pharmacy-focused solutions that help pharmacies improve adherence, reduce operating costs, and increase revenue. The Customer Support Specialist will assist pharmacy clients and patients by troubleshooting product issues, answering questions across phone, email, and chat, providing product training, maintaining customer records, and collaborating with internal teams to deliver a strong support experience.
Responsibilities
- Handle client questions through inbound phone calls, emails, and chats
- Gain a broad knowledge of our products to answer a wide variety of customer questions through training and internal resources
- Use excellent communication skills to build rapport and quickly determine customers’ needs
- Resolve complex customer service issues by analyzing the customer problem and providing logical solutions
- Provide clients with training on our products, and offer suggestions on how they can best utilize our products for their company needs
- Maintain Salesforce by accurately updating customer records, and client interactions occurring either by phone, email and/or chat
- Help maintain and expand internal knowledge base for customer support on product knowledge, troubleshooting, and common questions
- Display a positive can-do attitude and demonstrate a commitment to delivering fantastic customer service
Skills
- Enthusiasm for helping customers - customer service experience required
- Experience working with customers via phone and email - required
- Excellent listening, verbal and written communication skills
- Comfortable learning new tools and being creative to solve problems
- Innovative, quick learner, and good teammate
- Strong organizational skills including attention to detail and multi-tasking
- Curiosity to learn about our products, clients, and industry
- This job will be based in Boiling Springs, SC, or remote (restricted to candidates in the U.S.)
Benefits
- Flexible time off
- Medical coverage
- Dental coverage
- Vision coverage
- Long-term disability coverage
- Fitness benefits
Company Overview