Note: The job is a remote job and is open to candidates in USA. Firstup is hiring an Account Manager to own and grow a portfolio of existing enterprise customers. The role focuses on retention, renewals, expansion revenue, pipeline development, executive relationship management, strategic account planning, forecasting, and delivering measurable customer value.
Responsibilities
- Effectively renew, upsell, and cross-sell an assigned book of business while driving net-new ARR growth within existing customer accounts
- Identify new business opportunities within existing accounts, generate expansion pipeline, and drive enterprise growth in complex customer environments
- Prospect within existing accounts to identify whitespace opportunities, uncover new stakeholders, expand into additional business units, and build qualified pipeline
- Develop and maintain strategic account plans aligned to customer business objectives, growth opportunities, and retention goals
- Learn assigned accounts deeply to effectively position Firstup’s value proposition and connect platform capabilities to measurable business outcomes
- Develop and cultivate executive-level relationships with Director, VP, and SVP stakeholders across customer organizations
- Partner closely with Customer Success and cross-functional internal teams to ensure successful customer adoption, satisfaction, retention, and growth
- Lead and deliver value-driven Executive Business Reviews that reinforce ROI, customer outcomes, and future growth opportunities
- Own and manage an accurate sales forecast using SFDC and Clari, maintaining visibility into pipeline health, renewal status, and expansion opportunities
- Participate in internal deal reviews and collaborate cross-functionally to advance strategic opportunities and mitigate business risk
- Leverage the MEDDPICC sales methodology to qualify opportunities, manage complex sales cycles, and improve forecast accuracy
- Enlist and inspire customers to participate in Firstup programs, events, and advocacy initiatives
- Develop expertise in Firstup’s Digital Employee Experience platform, industry trends, and competitive positioning
Skills
- Bachelor's Degree in Sales, Business Administration, or related field of study, or equivalent experience
- Four or more years of experience in Enterprise SaaS sales and Account Management
- Proven experience driving renewals, expansion revenue, and pipeline generation within existing customer accounts
- Experience preparing renewal proposals, account planning, territory strategy, and sales forecasting
- Demonstrated success achieving quota attainment in a high-performing sales organization
- Experience selling complex software solutions to executive stakeholders within enterprise or Fortune 500 organizations
- Strong executive presence with exceptional relationship-building, communication, and presentation skills
- Experience partnering closely with Customer Success and cross-functional teams to support customer retention and growth
- Ability to use customer data, usage insights, and business outcomes to demonstrate value and justify expansion opportunities
- Experience managing and maintaining forecasts using CRM and forecasting platforms such as SFDC and Clari preferred
- Experience leveraging consultative sales methodologies such as MEDDPICC preferred
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