Note: The job is a remote job and is open to candidates in USA. Guardant Health is a precision oncology company focused on improving cancer care through advanced blood and tissue tests, real-world data, and AI analytics. The Account Manager I provides customer-facing field client service, supports account management and sample collection, resolves customer orders and reporting issues, and collaborates with sales and cross-functional teams to meet company objectives.
Responsibilities
- Responsible for customer-facing field client service and collaborate with Guardant Health colleagues in overall account management
- Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current clients accounts
- Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed)
- Collaborate and coordinate with field sales positions to support attainment of company goals and objectives
- Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient’s needs
- Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GH leadership
- Ensure team objectives are met
- Work effectively and compliantly with individuals across multiple departments throughout GH
- Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs
- Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents
Skills
- • 0-3 years customer service/sales experience
- • Ability to engage in a consultative process while connecting client needs with GH capabilities
- • Comfortable communicating and presenting at all levels throughout an organization
- • Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
- • Excellent customer service skills
- • Outstanding strategic account planning skills
- • Superior listening and problem-solving skills
- • Ability to handle sensitive information and maintain a very high level of confidentiality
- • Impeccable communication and presentation skills
- • Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
- • Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives
- • Ability to work effectively with minimal direction from, or interface with, manager
- • Problem solving, decision making and technical learning
- • Strong administrative skills and sophistication to manage business in complex environments
- • Demonstrate GH's Values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
- • Frequent travel throughout the territory required
- • Must live within assigned territory
- * Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work
- *Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.*
- • Previous experience in diagnostic, medical device, biotech, pharma setting is preferred
Benefits
- Hybrid work model with defined days for in-person/onsite collaboration and work-from-home days for individual-focused time, applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies.
- All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays.
- Flexibility for better work-life balance while keeping teams connected.
Company Overview
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