Note: The job is a remote job and is open to candidates in USA. The University of Washington is a public research university undertaking a multi-year Student Systems Transformation project to replace student information systems and align institutional processes. The Program Operations Analyst will analyze business processes, gather and manage requirements, identify system gaps, facilitate stakeholder collaboration, and coordinate project plans and communications.
Responsibilities
- Work within cross-functional business/academic and technical teams to understand, identify and document business needs, assess process and system alternatives and options, and develop business cases and solution proposals that support decision making among process/project owners
- Define stakeholders, objectives, scope, risks, and success criteria
- Identify potential roadblocks, unmet needs, and areas for potential improvement
- Facilitate end-user working groups to develop shared understanding of needs, develop consensus related to priorities and requirements, and develop inclusive solutions that balance trade-offs and benefits among process partners
- Document functional requirements, user interaction requirements, non-functional requirements, system capabilities, and specifications
- Organize, prioritize, validate, and manage requirements
- Create frameworks for decision-making and for assessing the value of different solutions
- Demonstrate an understanding of how to connect various tools with a larger overall systems environment and encourage the successful adoption of them by the end users
- May also participate in developing infrastructure impact statements, feasibility studies, work breakdown structures, risk management plans, communications and change management plans, testing plans, technical specifications, decision logs, and providing user training
- Other duties as assigned
- Develop and update project plans and timelines to track progress
- Work with project partners and stakeholders to ensure goals are met on time
- Develop reports and other documents relevant to each project
- Other administrative duties as required
Skills
- * Bachelor's degree
- * 2 years' professional experience in business systems analysis
- * Experience gathering requirements with end users, translating these requirements into specifications, and implementing them in the chosen solution
- * Experience managing or coordinating projects or programs or other equivalent experience from which comparable knowledge and skills have been acquired
- * Experience managing and communicating with internal and external stakeholders with professionalism and diplomacy
- * Implementing student data systems at large educational institutions
- * Supporting ongoing development of an implemented product
- * Familiarity with the basic internal workings of the University of Washington or a similar large, public research university
- * Experience with project management and team tracking technology, including Microsoft Office tools SharePoint, OneDrive, Teams, and workflow mapping tools
Benefits
- Position will be hybrid on-site/remote telework, and eligible for up to 100% remote telework.
- Opportunities for professional growth
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