Note: The job is a remote job and is open to candidates in USA. PlayOn Sports is a dynamic growth-stage company dedicated to championing the spirit of play in the high school space. They are seeking a Customer Support Representative to provide exceptional service and resolve customer issues efficiently.
Responsibilities
- Answer phones and provide excellent support for any troubleshooting with customers
- Reply to customer service tickets via email for timely resolution
- Enter high school sports rosters, schedules, and scores with a high level of accuracy and efficiency
- Import data through our in-house software
- Utilize MaxPreps live-scoring tools to cover football games on Fridays and Saturdays
Skills
- Knowledge of the Windows 10 Operating System
- Excellent written and verbal communication while being comfortable answering phone calls and responding to support emails
- Strong understanding of fan culture and passion for the entertainment or sports industry
- Must be a high school graduate to apply
- College students or graduates preferred
- Experience with Zendesk is a plus
- Experience with Microsoft Office Suite is preferred
- Customer Support experience is preferred
Benefits
- Multiple medical insurance plans to choose from
- Dental, vision life and disability insurance
- Employee Emergency Fund
- Company equity (stock options)
- Open PTO policy
- 401K plan with company match
- Hybrid/flexible work environment
- Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.
Company Overview