Note: The job is a remote job and is open to candidates in USA. Gillies Marketing is hiring a Customer Support Representative to provide reliable remote customer support and keep cases organized. The role involves assisting customers, documenting interactions and follow-ups, and coordinating clear case handoffs with colleagues.
Responsibilities
- Verify account details using approved privacy and security procedures
- Use a professional, courteous tone in written and verbal communications
- Document key details so colleagues can continue a case if needed
- Maintain organized notes while handling several active requests
- Meet agreed service and quality standards without sacrificing accuracy
- Listen to customer questions and clarify the information needed to assist
- Record customer interactions and follow-up actions in the support system
Skills
- Basic familiarity with email, chat, and common office tools
- Ability to stay professional during difficult conversations
- Clear written and spoken English communication skills
- Comfort learning standard support systems and knowledge bases
- Previous customer service experience
Benefits
- Remote within the United States.
Company Overview