Note: The job is a remote job and is open to candidates in USA. 24 Seven Talent is hiring a Customer Support Representative for a temporary Meal Manager Program focused on quality management and support. The role involves executing standard operating procedures, using internal support tools, communicating with customers, merchants, and drivers, resolving fulfillment issues, and supporting pilot initiatives.
Responsibilities
- Monitor and support day-to-day quality management across the program
- Execute standard operating procedures and provide feedback for improvement
- Master internal tools used for tracking and resolving issues
- Communicate regularly with customers, merchants, and drivers
- Help identify fulfillment challenges early to prevent broader disruption
- Support the launch of new pilot programs and initiatives
Skills
- Proficiency with Slack (required)
- Experience with support/ticketing tools such as Zendesk or Salesforce (required)
- Strong verbal communication skills
- High attention to detail
- Comfortable adapting to changing priorities and contexts
- Experience in last-mile logistics or delivery-related customer service
- SQL experience a plus
- Account management background is a strong fit for this role
Benefits
- Remote work
Company Overview